There was obviously a partial comms failure as my gas meter didn't send or PP couldn't receive my reading for August (the electric was fine).
I still get my "send your readings in the next few days" email but ignored it as the gas meter reading was ok for July and my readings were ignored (for billing purposes).
Would it be possible for PP to set up an automated email if there was a lack of a reading?
Would the number of emails sent indicate where there is a problem in the system?
A quick check of your PP IHD could enable you to ensure that an actual reading is submitted between meter reading taken and statement production dates. A sort of modern version of the "missed the meter reader cards" from years and years ago.