Smart meter

  • 5 September 2019
  • 9 replies
  • 1408 views

Hello I had a smart meter installed yesterday and up to now the IHD is just saying not commissioned . Any ideas

9 replies

Any news on the smart meter update software update.
Zxs;36985:
Hello I had a smart meter installed yesterday and up to now the IHD is just saying not commissioned . Any ideas


Hi @Zxs
Any joy with the IHD?
Userlevel 7
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I think you're going to have to wait for the fix/update.:(

Hugh B;37085:
Ours is the same. Still no IHD after 4 weeks. Disappointed: (
Ours is the same. Still no IHD after 4 weeks. Disappointed: (
Userlevel 7
Badge +10
hi Warren
there are currently some communication issues with IHDs (in home displays). It's not your smart meter by the way it's your in home display.
Place it within 10 feet of the meter and switch it off and on again.
When was it installed? If recently it may take a few days see below, and even then it may not work. PP are aware of the issues.
Try again after a few days as PP have to set it up at their end and that can take a couple of working days
have a read of this https://community.purepla.net/content/297-do-l-need-to-send-meter-readings-with-a-smart-meter#ckb_start
and this https://community.purepla.net/threads/6174-Smart-meter-IHD-issues-update?

Warren;37080:
My smart meter is just reading 0 I have reset it and powered it off and on but it still shows 0 readings.
Thanks
Warren
My smart meter is just reading 0 I have reset it and powered it off and on but it still shows 0 readings.
Thanks
Warren
Userlevel 7
Badge +10
hi Zxs
wait a few days, (weekend coming) give PP a chance to do their bit, then place it within 10 feet of the meter if you can, de-power it and switch back on again. In fact no harm in trying that anyway...but...
...but it's odd that no one else has mentioned that particular message...I'm wondering if you give it a few days and it still isn't working whether Magnum should come back. If it was a not communicating message I wouldn't suggest that as it's (sadly) common and under review for a fix (hopefully)
Of course it could just be that they all do that but no one has bothered to mention that particular message? Anyone?
No he said that someone in the office would do it in the next 24 hours . But it's still the same as he left it .
Userlevel 7
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hi zxs
​was it working when the installer left?
There are connectivity issues known about, but not commissioned is not one of them (as far as I know)
Also PP have to do stuff at their end for it to work and that may take a few days, but again I'm not aware of the
not commissioned message with that either.
Zxs;36985:
Hello I had a smart meter installed yesterday and up to now the IHD is just saying not commissioned . Any ideas

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