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smart meter

  • 23 July 2021
  • 2 replies
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My mum who is 89 has smart meters fitted from another company about 3-5 years ago, when she joined pure planet they ask if smart meters was fitted and wanted details of them, I would have thought you was able to access these to read mum’s meters and not keep asking for readings each month. She is also registered as disabled and can not get access to these meters unless someone else does this for her.

please help and say your able to read these meters and save her the panic of estimating her bills each month.

her son Andy

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Best answer by Angelabikerbabe 23 July 2021, 15:22

Hi.

You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

here'sa a faq You may find explains about smart meters installed from a previous supplier:

https://community.purepla.net/smart-meters-and-ihds-33/why-are-you-asking-for-my-meter-readings-11715

Also

Your mum can register on the Priority register: for those who have trouble accessing or reading the meter.

https://community.purepla.net/extra-support-50/how-can-i-be-added-to-the-priority-services-register-10363

 

 

 

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2 replies

Userlevel 7
Badge +9

Hi.

You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

here'sa a faq You may find explains about smart meters installed from a previous supplier:

https://community.purepla.net/smart-meters-and-ihds-33/why-are-you-asking-for-my-meter-readings-11715

Also

Your mum can register on the Priority register: for those who have trouble accessing or reading the meter.

https://community.purepla.net/extra-support-50/how-can-i-be-added-to-the-priority-services-register-10363

 

 

 

Userlevel 7
Badge +8

@Flossy 

Here is some information about the smart meter upgrade program.

 

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