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SMART METER

  • 15 October 2020
  • 1 reply
  • 34 views

Three hours it took to install my smart meter and its not working the guys said it would hilight with pure planet but ive received an email saying its been installed succesfully but its not how do i report this

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Best answer by Angelabikerbabe 15 October 2020, 10:58

HiHi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Is it your actual gas and electricity smart meters that are not working OR your in home display? 

And when you say 'not working', what do you mean?

Heres a couple of links for you to have a look at:

 https://community.purepla.net/smart-meters-and-ihds-33/smart-meter-isn-t-working-10330

https://community.purepla.net/smart-meters-and-ihds-33/ihd-isn-t-working-10331

 

 

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HiHi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Is it your actual gas and electricity smart meters that are not working OR your in home display? 

And when you say 'not working', what do you mean?

Heres a couple of links for you to have a look at:

 https://community.purepla.net/smart-meters-and-ihds-33/smart-meter-isn-t-working-10330

https://community.purepla.net/smart-meters-and-ihds-33/ihd-isn-t-working-10331

 

 

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