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smart meter

  • 14 October 2020
  • 3 replies
  • 84 views

you have sent me an email saying that my smart meter was successfully installed but the engineer has not installed it and she didn’t have the right parts?????

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Best answer by Duppy 14 October 2020, 09:23

Hi @Urbs 

The email you received is automated, usually generated a few hours after your appointment time. I myself received them after unsuccessful visits. Wait a few days to see if a follow up appointment is made, (the engineer should report the failed visit). If you don't hear anything from them after a few days, use Wattbot to inform the team. They will get in touch with Magnum for you.

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3 replies

Hi @Urbs,

How silly. Is your meter in and working in your opinion?

Userlevel 7
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Hi @Urbs 

The email you received is automated, usually generated a few hours after your appointment time. I myself received them after unsuccessful visits. Wait a few days to see if a follow up appointment is made, (the engineer should report the failed visit). If you don't hear anything from them after a few days, use Wattbot to inform the team. They will get in touch with Magnum for you.

Hi @Duppy, thanks for explaining. I think it’s still silly that such an email can be sent. One for the team to investigate me thinks.

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