I’ve sent this query to the Help team, but thought I would also post it here (faster and sometimes more accurate response):
I finally have an appointment with Magnum (4-Aug) to have my smart meters ‘recommissioned’.
NB: I am in Scotland, with the less reliable smart meter communications network.
The problem started at the beginning of April, when the IHD first stopped receiving electricty data, followed by the failure of gas data. Back and forth with the Help team, they then decided Magnum had to come out to fix the problem.
Despite the IHD problem, PP continues to receive automated meter readings, and I am receiving accurate monthly statements. So I’m questioning whether the meters need recommissioning, or just the IHD.
My question: what does ‘recommissioning’ really involve, i.e. what are its ramifications for the customer?
I’m dreading the possibility of having to go back to square one, where once again I’d need to manually send monthly readings for several months, and not receiving monthly statements for some time.
It's now been exactly 10 months since my smart meters were installed, and the complete system ** has worked perfectly for exactly 2 weeks during this period
** automated readings sent; no need to send manual readings; IHD fully working; accurate monthly bills