Ok I've been with Pure Planet since January. I was contacted not long after starting with them to have smart meters installed. The meters were installed early February however the engineer could not establish any form of communication with the hub yet he signed the job off as complete and said any issues I'd have to take up with Pure Planet.
On contacting Pure Planet I was told I was in a Noise 7 Site here in the North and communication could not be established and that Pure Planet were looking at ways of communicating with the hub but this would not be done for many months. It's now July and the meter still doesn't work. I can leave Pure Planet in November however with a non functioning smart meter will this impair the switch to a new energy provider? I don't want a switch to fail leaving me stuck with Pure Planet because the meter can't send readings to a new provider.
Best answer by Duppy
Having a dumb smart meter, should not affect your ability to switch as long as you can provide manual readings, but whether the supplier would take on a known faulty meter is another thing.
If you find a supplier you would like to switch to, I think your best bet would be to contact them and explain the situation and ask if a switch would be possible.
Different suppliers have different rules and priorities they may even agree to swap the meter for one of their own, but you will only find out by asking the new supplier, but as PP's reply says this issue is affecting all suppliers.
There was a trial about installing smart meters in the north,
But we never received any feed back on whether it was successful, I guess not