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(not very) Smart meter

  • 28 October 2020
  • 1 reply
  • 27 views

I thought the Smart meter would tell me my electric AND gas usage but it's only for the lecky. When is the Smart meter being installed for the gas usage? 

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Best answer by Angelabikerbabe 28 October 2020, 15:19

Hi

You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

I presume you have had new smart meters installed for both your gas and electric?

And you are talking about the In Home Display not showing the gas usage? 

The IHD shows electric usage almost instantly, but it takes about 30 mins to show up the gas usage. 

Is this correct?

When did you have your smart meters installed? 

Heres a link which explains how the IHD works

https://community.purepla.net/smart-meters-and-ihds-33/ihd-isn-t-working-10331

 

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Hi

You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

I presume you have had new smart meters installed for both your gas and electric?

And you are talking about the In Home Display not showing the gas usage? 

The IHD shows electric usage almost instantly, but it takes about 30 mins to show up the gas usage. 

Is this correct?

When did you have your smart meters installed? 

Heres a link which explains how the IHD works

https://community.purepla.net/smart-meters-and-ihds-33/ihd-isn-t-working-10331

 

Reply