Best answer by woz
I can't find the post but I remember reading recently that after a SM install the statement is delayed, so I believe it is usual. PP have to reconcile the old figures and the new meter has to be added to the meter database plus a lot of other shenanigans. However you make a good point, I would like to see a statement produced for finalising the old meter readings as soon as possible.
I can't really understand why the system isn't set up to do that. (Maybe the closing readings have to be validated which is likely to be the cause of the delay)
If PP accepted the reading subject to any future validation (and they should be correct since an independent reader has submitted them) the customer would have get an almost immediate statement and have a clear idea of where the account stood before the new meters were added and the first new meter statement produced.
I had a Smart Meter installed on the 26th June, my meter readings from the old meters are showing on my app usage page (as closing readings) along with zeros for the new meters. Usually like clockwork my statement is waiting in my inbox on the morning of the 5th. This morning there was nothing. The app is showing an electricity reading for yesterday but no gas reading. Have others suffered a delay in the delivery of their monthly statement post smart meter install?
@Marcis the above usual?