I am a new PP customer & recently (approx. 3 weeks ago) had a new smart meter & IHD installed as previously didn't have one.
Since install the IHD has not displayed any electricity reading (only gas). I have put my message to wattbot which didn't not resolve my issue and the team have not got back to me as I was told by wattbot over a week ago.
I have looked though the troubleshooting guide but this does not help with my issue either.
I don’t know what to do next. The point of having a smart meter was so I could easily see my daily usage, but I cannot.
It appears many people have issues with their new smart meters & IHDs from PP & it is quite infuriating not to be able to speak to the company directly.