More smart meter IHD craziness (Part 3)

  • 27 January 2021
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Here’s another example of just how screwed up my Geo IHD has become (the problem manifested itself over a month ago, but I’ve been too busy of late to post). I suspect this latest error may have been caused by a buggy update pushed to my IHD.

Check out the attached photos from 1-Jan of the gas usage. The IHD bar graphs stopped showing accumulated gas usage in mid-December. The hourly (daily) graphs appear OK, so I haven’t posted them, but the weekly, monthly, and annual graphs (the latter not attached) no longer correctly show accumulated usage. The electricity usage appears OK (other than the standing charge issue mentioned in a previous post).

Given the other problems with the IHD not showing correct amounts (see my previous posts below), I’ve pretty much given up on using the IHD for anything other than instaneous and daily hourly data until such time as these errors are rectified.

This might not bode well for the pilot I’ll be participating in with the consumer access device plugged into the IHD: 

 

My previous IHD issues:

Monthly gas usage bar chart (1-Jan-2021), incorrectly showing no sigificant accumulation after 14-Dec
Weekly gas usage bar chart (1-Jan-2021), incorrectly showing no significant accumulation on previous days. The correct total for Friday will disappear on the following day.

 


66 replies

Just a quick update on this. My IHD now seems to be displaying usage as  expected, likewise the app.

That’s great news @Duppy :slight_smile:

Most odd though. As far as we know, nothing has changed. We’ll find out from Geo whether they’ve changed or fixed anything. 

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Just a quick update on this. My IHD now seems to be displaying usage as  expected, likewise the app.

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Thanks @schase @Duppy for really quick replies! 

I’m feeding back to service team :thumbsup:

@Marc @Duppy  Screen shots just now:

IHD looks correct.

App doesn’t show cumulative usage for yesterday (Monday); last week’s app screen only shows what looks to be the standing charge but some bizarrely low number for kWh

 

Thanks @schase @Duppy for really quick replies! 

I’m feeding back to service team :thumbsup:

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Hi @schase @Duppy 

Are you guys seeing any improvements re cumulative gas usage?

I'm afraid not @Marc , it shows usage for the day, then disappears the next day, leaving only the membership fee as usage

@Marc  I’m still seeing the same problem as @Duppy on the app, but now it looks like the IHD might now be showing correct cumulative gas usage on following days (it wasn’t when I last checked a few days ago).

Still the same on both app and IHD for me.

 

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Hi @schase @Duppy 

Are you guys seeing any improvements re cumulative gas usage?

I'm afraid not @Marc , it shows usage for the day, then disappears the next day, leaving only the membership fee as usage

@Marc  I’m still seeing the same problem as @Duppy on the app, but now it looks like the IHD might now be showing correct cumulative gas usage on following days (it wasn’t when I last checked a few days ago).

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Hi @schase @Duppy 

Are you guys seeing any improvements re cumulative gas usage?

I'm afraid not @Marc , it shows usage for the day, then disappears the next day, leaving only the membership fee as usage

Hi @schase @Duppy 

Are you guys seeing any improvements re cumulative gas usage?

Thank you @Duppy @schase this is really useful.

Our smart team is gathering data on this to present to GEO to get them to fix it! 

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It would appear that the IHD showing the gas accumulated usage was short lived, no usage shown since last Monday 22/2

 

@Marc If i were to take a photo of my IHD it would look the same as @Duppy’s. No accumulated gas usage shown since Monday 22 Feb.

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It would appear that the IHD showing the gas accumulated usage was short lived, no usage shown since last Monday 22/2

 

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Same story as Duppy.

My IHD appears to be showing what may be correct usage (although it’s hard to tell on the Monthly bar chart, as the latest week (22 Feb--3 Mar) is showing a very small amount (but then we’re only 15-½ hours into the current week).

On the app:

The daily totals (on the Weeks and Months budget bar charts) are missing (i.e. near zero) for 22 Jan--1 Feb, then 9, 10, 18--21 Feb. If this behaviour continues, tomorrow we should see today (22 Feb) added to the list of dates missing cumulative gas data.

On the Timeline, the current Weekly Summary for gas is not appearing at all (it was appearing in previous weeks). The Weekly Summary for electricity is appearing (posted Sunday midnight).

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Morning @Marc 

The IHD appears to now be showing the usage for last week, although the app isn't showing Thursday to Sunday. But that's another story

Good morning @schase @Duppy 

I was away Thurs and Fri. Obvs back at the races today. 

Any changes to the IHDs? If not I can report to the smart meters team this news, that some cumulative usage is now showing. 

 

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@schase   @Marc 

Mine is showing something similar, the IHD is showing  some accumulated usage and the app is also showing some but not all.

The app shows nothing before 17 January then a gap 21-27 January, then a gap 3-10 February  and 18th (yesterday ). Its only started showing since yesterday

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Another (occasional) update on my IHD/app behaviour--when something changes.

The accumulated daily gas readings appear to have (partially) returned, as seen in the IHD and app screenshots (taken this morning 19-Feb).

The IHD is showing accumulated daily totals for all days except yesterday.

The app is showing accumulated totals for all days except: 22-Jan -- 1-Feb, 9, 10, 18-Feb (yesterday).

@Marc @Duppy 

IHD gas history 19-Feb. Thu 18-Feb total incorrect

 

App gas daily totals. 18-Feb incorrect

 

Hey @schase @Duppy 

Thanks for being so patient! The latest is we’ve had to escalate this with Geo. As soon as there’s a response/update/next steps I will of course jump back in. 

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@schase, same for me, I DM'd @Marc  earlier about this, he's referring back to the smart meter team. I did offer a theory that as the pre reset usage is viewable, that the data is actually stored in the meter rather than the IHD.

@Duppy, that’s what I have always thought: in my opinion, wherever these calculations are done is where the bugs are.

As we’re dealing with a gas issue, I’ve been a bit quiet about the problem with the electricity calculations (standing charge not added in), but as I think this might be a similar problem (programming/configuration error) I might start shouting about that again.

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@schase, same for me, I DM'd @Marc  earlier about this, he's referring back to the smart meter team. I did offer a theory that as the pre reset usage is viewable, that the data is actually stored in the meter rather than the IHD.

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@Duppy @Marc 

No surprise: no change in the cumulative gas usage issue in the IHD/app after recommissioning the IHD on Friday afternoon.

All of the old data (as was displaying) immediately reappeared after recommissioning on Friday. afternoon; the hourly gas usage shows for all days, but doesn't appear in the daily totals (barring the current day).
Missing daily totals: 22 Jan--1 Feb, 9 Feb--onwards (as before recommissioning)

Hi again @schase @Duppy 

Right, I’m back from the cool, dark room.:relaxed:

The guys are going to do factory resets tomorrow (Friday) and attempt to repair the IHDs.

I’m going to DM you both in a sec with a bit more info. 

Thanks @schase @Duppy I’ve passed this on to the smart meter team.

I’m going for lie down in a cool, dark room to have a little weep.

Will let you know what they think! I suspect this has to be escalated to Geo.

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My Thursday update:

Both IHD and app operating the same as yesterday, i.e. accumulated gas usage not rolling over to the next day (the bar for today Thurs 11-Feb is showing accumulated usage but doubtful it will roll over tomorrow).

 

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@schase , after checking the IHD last night, I found that the daily usage in the week page disappeared sometime between 22.30 hours and 23.47

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Good morning @Marc, after the IHD restart the other day, I'm afraid I must report no change in the accumulated usage, when viewing the page in the kWh mode it shows minimal usage ( compared to this morning ).

 

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