Best answer by woz
here is a link which should help
We have had a new meter reader installed. It details no electric reading which l know is a problem that hasnt been fixed with these mobile devices yet. I therefore read the electricity meter reader to submit the electric meter reading, l used the ‘bill’ labelled number, but don’t know if this is correct. I can’t read any gas meter reading as it isn’t on the new gas reader or the mobile device. Presume this is sent through to the company automatically. Can anyone give any clarity on these points. I find it so frustrating not being able to talk to anyone so if anyone has a contact number for pure planet customer services that would be very welcome.