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meter move

  • 17 September 2021
  • 4 replies
  • 39 views

Moving meter with Pure Planet is so difficult. I am thinking of changing to another provider in order to get someone to talk to me to plan the move and set dates. It is ridiculous.

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Best answer by Angelabikerbabe 17 September 2021, 18:06

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Userlevel 7
Badge +9

Hi.heres a faq for you to follow:

 

 

Thank you. I paid the quoted price for the meter move 5 weeks ago, and still have not received any date or communication from pure planet.

Userlevel 7
Badge +11

@Iyad not good...Have you used wattbot to chase this?

@Nataly or @Mads can you poke the relevant sleeping dog? (or give it some nice doggy treats to chew on)

Hello @Iyad 

Thanks for posting and welcome to the Community!

I’ve flagged this with our Member Services team, they emailed you on 26/08 asking for a bit more information to organise the meter move, did you get this email? The subject was ‘ACTION: Please confirm your meter work details’, let us know if you can’t find it!

Our complaints team also responded to your complaint this morning - that’s probably the best email to reply to as it’ll have the most up-to-date information in it. 

I hope this helps!

 

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