Just a reminder that if you’ve just had a new smart meter installed by us we’ll still ask you for monthly meter readings, for now.
We’re currently installing a few dozen 2nd generation smart meters each day.
Our pilot began in February and we’re waiting for some firmware and data network issues - which is affecting all energy suppliers - to be fixed before we start to increase the number of installations. You can read more about that here.
A big thanks to Members in the pilot. :raisinghands: Your feedback’s been really helpful so far, and continues to be.
One question that gets asked a lot is why you’re still asked for monthly meter readings when you’ve got a new smart meter?
Right now we’re seeing that it’s taking an average of three months for smart meter readings to appear in our Members’ accounts and sometimes reads are only returned for one fuel and not the other. Our smart meter team’s working hard to manually intervene and fix this where they can.
To make sure your account stays on track, keep sending us your monthly readings as before. You’ll know when your smart meter readings are coming through as they’ll appear in your app and web account’s reading history.
Here’s how you can take manual readings, for both models of SMETS2 smart meter we’re installing:
Since mid-July we’ve been emailing a guide to using PP smart meters to Members who’ve had one installed. It looks like some Members may not have been sent this email, and we’re sorry if we’ve missed anyone off.
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