Hi, i just changed to pure planet, brilliant so long as you have no issues, if you do its impossible to speak to someone, i have looked in the community and see plenty of complaints about their preferred communition wotbot, its just painfull. I wished I never transfered, smart meters are a pain especially if they go wrong
Best answer by woz
I think I can solve this (I hope so!)
You’ve posted 3 photos, the lowest reading is 08557.7 there is a zero or two missing at the end because it’s assumed. to be 8557.700
The highest reading is 8871.8 again 2 zeroes assumed so its really 8871.800
The reading submitted must only be the digits before the decimal point
so those 3 readings are 8557, 8868 and 8871 if you submit 4 digits OR 08557, 08868 and 08871 if you submit 5 digits
The difference between the first and last is 314kWh presumably that is in 5 weeks? (that seems reasonable or it’s what I would expect for a medium user it works out at 3200 to 3300 a year approx)
The reading that says 8868.027 shows three numbers after the decimal point.
Not your fault as you’d expect the same number of digits after the decimal point.
If you’ve been submitting incorrect readings because of this you need to send a message explaining you’ve misread it and give them the correct reading, your bill will be recalculated.