I’m now 3 months with PP, and my IHD still does not show electric (only gas). It showed electric and gas fine before the switch.
I have tried previously typing “IHD problem” into Wattbot, and go no reply. I think tried typing, “Message the team IHD problem” and got no reply.
I repeated this yesterday, and Wattbot took me through a number of questions, and a number of suggestions (the usual; turn off and on again; move closer to the meter; etc.).I went through all these steps (again), each time clicking “No” to the question, “Has this solved the problem?”
After clicking “No” for the last question, Wattbot didn’t do anything. Then, a while later, it said the following:
GREAT! However, later on, it said the following:
- so, Wattbot replied to my reply, saying I didn’t reply! Grr …
I’ve typed the following (again):
… but as Wattbot didn’t reply, it looks like this message hasn’t registered on the system either.
I really don’t like Wattbot.
Does anybody have any suggestions about why an IHD would only work for one fuel? I pay for gas and electric with PP.
Best answer by Dunroving
Just an update, for people who search for threads on a similar problem. The IHD issue has been sorted!
I engaged in some to and fro, answering various questions, and then eventually the electric useage in kWh started showing (it was in small letters, at the bottom of the screen, so I can’t say whether it started appearing when I noticed it, or whether it had been there a while).
However, the cost useage (££) wasn’t showing. When I told PP this, they said, “I have sent through a forced tariff update to your meter network - so this in turn should update on the IHD. It is usually quite quick to complete but can take up to 24 hours.”
Lo and behold, the ££ useage started showing within 24 hours! Score!