I had smart meters installed last week and the Geo Trio IHD does not work. It merely displays the text ‘Not commissioned’. I have tried using the bott to raise the problem and received a single reply to wait for 24 hours before getting back in contact. Five days and numerous emails to Pure Planet later, the silence from the company is deafening. I have read many other comments on the community pages that indicate that is far from an isolated problem. Any advice would be useful, but as I mentioned before, I have tried using the bott twice now to no meaningful effect.
Best answer by Nataly
I’d definitely make sure the IHD is as close as possible to the electricity meter - that should help it to reconnect
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