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IHD

  • 26 October 2020
  • 3 replies
  • 41 views

Hi,

 

Does anyone know how I can get a replacement IHD? Mine has completely stopped working despite trying new batteries, changing the supply cable.

 

Thanks

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Best answer by woz 26 October 2020, 23:11

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Userlevel 7
Badge +10

hi @Matty1985 

have you read this?

https://community.purepla.net/smart-meters-17/ihd-not-powering-up-11058

Yes I've looked at that

Userlevel 7
Badge +10

@Matty1985 

hi Matty

Ask through wattbot, not sure what the policy is with replacements (was it supplied by PP?)

Help and support >ask a question and persist through bot replies.

Replies in 2 or 3 working days.

It’s unusual for them to fail,  have you tried a different supply? Usually it’s a simple contact issue.

There isn’t a secret on/off switch is there?

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