I have smart meters but no handset. Can I get one from pure planet?

  • 20 February 2021
  • 3 replies

We moved into a new build property in Nov 2020. There are smart meters but no handset/display to go with them. Can I get one from Pure Planet?


Best answer by woz 20 February 2021, 21:33

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Userlevel 7
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hi @Sweeter42 

you can only ask...use help&support>ask a question in app or online when logged in,to send a message to customer services. Persist through any (instant) bot replies until it says your message is sent to the team, human replies in 2-3 working days.

Tell them you don’t have an IHD (in-home-display)

Hi @Sweeter42 I’ve just moved into a new build with the same situation. Did you ever get an update on getting an in-home display from PP?



Hello @jbriegs 

Thanks for posting and welcome to the Community!

The best thing to do is contact the team to find out if you can have an IHD - to contact the team go to 'help'> 'ask a question' in the app or on our website ( 

I hope this helps!