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I had a new smart meter installed but I'm still being asked for meter readings

  • 22 September 2020
  • 1 reply
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I had smart meters installed a couple of months back but I'm still being asked to provide monthly meter readings. I thought this would do away with the need for readings.

Thanks

Scott

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Best answer by Angelabikerbabe 22 September 2020, 20:58

Hi Scott

You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Sometimes it takes a while for everything to settle down and connect properly after the installation  ..

But after a little while, the meters will send the readings. 

But in the meantime keep sending your readings.

Same thing happened to me but it worked after a few months.

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Hi Scott

You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Sometimes it takes a while for everything to settle down and connect properly after the installation  ..

But after a little while, the meters will send the readings. 

But in the meantime keep sending your readings.

Same thing happened to me but it worked after a few months.

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