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I do mot have a Smart meter

  • 21 February 2021
  • 3 replies
  • 30 views

I have not smart meter but the system shows I have one? I have one I got from my former supplier, so is it compatiable with planet earth? 
 

I am confused now and I am not sure how this is going to get sorted? 
 

I want a new smart meter from planet earth? 

cause sometimes I forget to send my meter readings 

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Best answer by Angelabikerbabe 21 February 2021, 12:37

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

If you have a smart meter from a previous supplier, it should work, after a time of configuration,:

Until it is configured, you need to keep submitting meter readings

 

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Userlevel 7
Badge +8

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

If you have a smart meter from a previous supplier, it should work, after a time of configuration,:

Until it is configured, you need to keep submitting meter readings

 

Userlevel 7
Badge +11

hi @Lehwaz1 

just to add..

Don’t worry about forgetting, you’ll get a reminder from Pure Planet (Planet Earth) a few days before so when you get the reminder send readings in. It doesn’t matter if you miss sending readings it will catch up next time you send.

 

Userlevel 7
Badge +9

hi @Lehwaz1 

 

Don’t worry about forgetting, you’ll get a reminder from Pure Planet (Planet Earth) 

 

🤣😂🤣😂🤣😂🤣😂🕺🎶👍

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