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How long until smart meter works after switch?

  • 27 October 2020
  • 4 replies
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Userlevel 2

I switched over to Pure Planet a week ago and today the opening meter readings appeared in my account, however the in home display for my smart meter isn’t working. It just says waiting for data and keeps looping round in a demo mode flashing the LEDs etc.

 

Can anyone tell me how long I can expect to wait for it to start working?

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Best answer by Duppy 27 October 2020, 17:11

@srf739 .

The answer depends on what type of smart meter you have, the early smets1 meters are being upgraded to work with any supplier, the later smets2 meters should  be able to be read shortly after switching.

This link provides more information

https://community.purepla.net/smart-meters-17/how-long-until-smart-meter-works-after-switch-11444

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Userlevel 7
Badge +8

@srf739 .

The answer depends on what type of smart meter you have, the early smets1 meters are being upgraded to work with any supplier, the later smets2 meters should  be able to be read shortly after switching.

This link provides more information

https://community.purepla.net/smart-meters-17/how-long-until-smart-meter-works-after-switch-11444

Userlevel 7
Badge +8

Hi

Heres a link for you to have a look at:

https://community.purepla.net/smart-meters-and-ihds-33/if-i-switch-supplier-will-my-smart-meter-work-10329

 

 

Userlevel 2

@srf739 .

The answer depends on what type of smart meter you have, the early smets1 meters are being upgraded to work with any supplier, the later smets2 meters should  be able to be read shortly after switching.

This link provides more information

https://community.purepla.net/smart-meters-17/how-long-until-smart-meter-works-after-switch-11444


Thanks for the link, however it seems to point back at this very thread.

 

It’s a smets2 meter, I just wondered how long I should wait for to see if the in home display works before I raise it via Wattbot messenger.I’ve seen that some need to have an update forced manually.

Userlevel 7
Badge +8

Whoops 🤔

Follow the link @Angelabikerbabe  posted

Smets2 meters should be able to be read soon after switching. Leave it a bit longer then use Wattbot to ask the PP team

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