I got a new meter at my house. Your app doesn’t like it…..
So despite trying to find a human I’m bouncing around Q&A forums when one simple call would have sorted this.
my first reading on old gas meter went into you fine no problem .
then British Gas rocked up and gave me a new meter,
I logged in to my pure planet account to update it. Didn’t like new zero readings,
waited till next reading date ; app didn’t like new reading as obviously it’s a lot lower than the last meter,
now I get a message saying we are putting statements in hold - possibly 15 wks! So does this mean I get one huge bill?
can I suggest an easier way to please contact a HUMAN. I ‘was’ happy with this account but the second there’s an issue trying to get someone is a farce.
Best answer by DuppyView original