Solved

Gas supply

  • 12 September 2019
  • 2 replies
  • 327 views

I have run out of credit on my meter, the gas is supposed to be supplied by pure planet??
icon

Best answer by Jon1 12 September 2019, 13:18

Hello paul.
When did you switch? PP dont take on prepayment meters so either the switch has not happened or your previous supplier has not put the meter in credit mode.
Has the gas gone off ?
Go to help and use wattbot, type message the team and then ask away.
If no gas use the emergency function.
View original

2 replies

Userlevel 7
Badge +8
Hi, don't think PP do pre-payment meters.
Are you sure PP is the supplier?
Userlevel 7
Badge +9
Hello paul.
When did you switch? PP dont take on prepayment meters so either the switch has not happened or your previous supplier has not put the meter in credit mode.
Has the gas gone off ?
Go to help and use wattbot, type message the team and then ask away.
If no gas use the emergency function.

Reply