Hoping someone can help/point me in the right direction - asked via wattbot and no reply from Customer Services (3 days and counting)
Recently switched from Eon to Pure Planet - nice painless switching process.
When I moved into my property I inherited a British Gas - First Gen Smart Meter - Switched to Eon expecting it not to work - surprisingly it did as they’d already completed some of the upgrade work for 1st Gen Meters - worked all the way up to end of Jan this year, then decided to pack up - finally got round to calling Eon about it in late Feb, they diagnosed that the comms box? wasn’t working and put me in the queue for a replacement. Then C-19 happened, and my rates went up to a stupid amount (meter has never been replaced - because of a big queue of outstanding repairs/replacements).
As my home is electric heating switched to Pure Planet as will save a fortune but do ideally need that meter fixed/replaced…