Ask Your Smart Meter Technical Questions Here



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Userlevel 7
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Hi Marc
no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.

Marc;28154:
Hi @Angelabikerbabe @woz
​Did you press the button?
Userlevel 7
Badge +11
Probably best that you don't- it's an awful film! (About a dog with big jowls....
Jowl;28181:
ha, I've never seen the film. I've used Jowl across a number of forums though. It's supposed to be J - Owl but I'm often greeted with 'jowl' now :D
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woz;28180:
haaa, yes I did, sorry...I was just checking that the USB socket wasn't for some other function..like interrogating the device.
(for some reason when I see your name I think of the Film Cujo...)
I bet the IHD only takes a few hundred milliamps, plenty left for the phone (ipad might struggle just a little)


ha, I've never seen the film. I've used Jowl across a number of forums though. It's supposed to be J - Owl but I'm often greeted with 'jowl' now 😃
Userlevel 7
Badge +11
haaa, yes I did, sorry...I was just checking that the USB socket wasn't for some other function..like interrogating the device.
(for some reason when I see your name I think of the Film Cujo...)
I bet the IHD only takes a few hundred milliamps, plenty left for the phone (ipad might struggle just a little)
Jowl;28177:
You ask a lot of questions lol

Jowl becuase my Initial plus I'm an Owl (Sheffield Wednesday fan)

Yes it comes with a Plug to USB adapter and the IHD is then powered by the USB cable. The 13A power sockets with usb will give a minimum 2.4A, sometimes shared by both sockets. But it means you can plug in the IHD and still charge your phone (albiet slowly)
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woz;28175:
hi Jowl,(why Jowl?)
I assume you mean the in-home-display?
Does the manual say you can power it from that socket?
Does the end of the power adapter (wall wart) go into that socket?
Does it come with a power lead for that purpose?


You ask a lot of questions lol

Jowl becuase my Initial plus I'm an Owl (Sheffield Wednesday fan)

Yes it comes with a Plug to USB adapter and the IHD is then powered by the USB cable. The 13A power sockets with usb will give a minimum 2.4A, sometimes shared by both sockets. But it means you can plug in the IHD and still charge your phone (albiet slowly)
Userlevel 7
Badge +11
Angela I think we can take it that if it bursts into flames you can blame @Marc...ahem...;)
go on I dare you...
Marc;28154:
Hi @Angelabikerbabe @woz
​Did you press the button?
Userlevel 7
Badge +11
hi Jowl,(why Jowl?)
I assume you mean the in-home-display?
Does the manual say you can power it from that socket?
Does the end of the power adapter (wall wart) go into that socket?
Does it come with a power lead for that purpose?
Jowl;28172:
Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart :D
Userlevel 7
Badge +11
hi Jowl
I assume you mean the in-home-display?
Does the manual say you can power it from that socket?
Does the end of the power adapter (wall wart) go into that socket?
Does it come with a power lead for that purpose?
Jowl;28172:
Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart :D
Badge +2
Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart 😃
Hi @Angelabikerbabe @woz
​Did you press the button?
Userlevel 7
Badge +11
yeah it's a bit of a nuclear option, I can feel my finger twitching...maybe wait for some feedback from marc before you launch...
Angelabikerbabe;27807:
Hi Woz, yes there is. Wasn't sure whether to use it, didn't want to buggar it up.
Userlevel 7
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Hi Woz, yes there is. Wasn't sure whether to use it, didn't want to buggar it up.
Userlevel 7
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@Angelabikerbabe
hi Angela
is there a reset settings button under advanced settings?

Angelabikerbabe;27717:
Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
Userlevel 7
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Hi Marc,
yes I have replied to Nialls email with a pic.
cheers
​Angela
Userlevel 7
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Thererein possibly lies a clue, it says in the manual of the scaling options under advanced (I have no idea how to select advanced, presumably it's an option in the menu?)
This option is only available whenyou have an electricity smartmeter and the usage level is notprovided by the meter.

So that tells me that the meter needs to send some information to do with the scaling of the display, and that's probably the bit that isn't working correctly. That's a complete guess based on the fact that manual scaling should be available when the meter doesn't send usage info.
Question for @Marc, can and do PP (or have they done) change the meter configuration remotely?
​Also does the IHD come with the wifi module?
Angelabikerbabe;27717:
Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
Userlevel 7
Badge +11
Thanks Angela
Angelabikerbabe;27717:
Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
Angelabikerbabe;27717:
Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD


Hi @Angelabikerbabe
Niall from our Member services team is checking this out for you.
He's emailed you asking for a bit of info 🆙
Some pics of what the IHD is showing will be really useful.
Userlevel 7
Badge +8
Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
Userlevel 7
Badge +11
hi Angela
Maybe your idea of a lot and theirs differ...can you post a link to the online pdf?
Angelabikerbabe;27667:
Hi Woz, yes it seems to be communicating with the meter ok. It doesn't say anything on the booklet which came with it, and pdf online is the same.
Userlevel 7
Badge +8
Hi Woz, yes it seems to be communicating with the meter ok. It doesn't say anything on the booklet which came with it, and pdf online is the same.
Userlevel 7
Badge +11
hi Angela
​Is it communicating with the meter in other respects?
Is an electronic version of the instruction manual for the IHD available (a pdf)?
Angelabikerbabe;27640:
Hi, has anyone else had issues with the IHD?.
The needle in my electric display never moves, even when I'm using quite a lot. And the green light on the front never changes from green. I assume it is supposed to change to amber and red depending on usage?
Userlevel 7
Badge +8
Hi, has anyone else had issues with the IHD?.
The needle in my electric display never moves, even when I'm using quite a lot. And the green light on the front never changes from green. I assume it is supposed to change to amber and red depending on usage?

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