Ask Your Smart Meter Technical Questions Here



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Is there a way to extend the IHD as the meters are reasonably far away and it can't connect with them from our flat, unfortunately.
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I can only suppose it's on the supply side because it would revert to battery if the power was cut, but that is a wild guess.I think Mr Smart should supply a circuit diagram or block schematic:p then we can look for ourselves...
talldave;32071:
Is the comms hub on the network side of the meter? Ie the customer doesn't pay for the electricity it uses?
Is the comms hub on the network side of the meter? Ie the customer doesn't pay for the electricity it uses?
BigChi3f;31851:
Hi, since my smart meter installation the IHD has only ever connected to the gas mater. Even when the engineer was showing me around the IHD it wasnt working and he advised it was something that needed to be done at the pure planet end to get it configured. It's been 3 weeks now so I'm guessing something is amiss. What's my best approach?

Thanks
Nick


Hi @BigChi3f
I've just posted over here about the IHD issue being reported by some Members. It's got some useful troubleshooting tips, and also how to let us know if it still doesn't sort it. πŸ†™
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Hi Chi3f,

I heard that there are industry glitches not necessarily down to Pure Planet affecting signals in certain areas.
But don't listen to me because I could be wrong.

In the first instance best to contact PP directly and get the members service team to advise current situ.
So advance to the APP - open help - open ask wattBot - first type "Message the Team and post your question.
Look back in the APP in couple of days for a response, may be sooner but its the weekend.

Marc the community manager regularly provides updates on smart meters so there maybe something of interest to catch up with. Plus theres some interesting exchanges between Mr Smart and other members regarding this topic, so have gander at these posts.

Good luck, look out for more feed back and enjoy the sun
Hi, since my smart meter installation the IHD has only ever connected to the gas mater. Even when the engineer was showing me around the IHD it wasnt working and he advised it was something that needed to be done at the pure planet end to get it configured. It's been 3 weeks now so I'm guessing something is amiss. What's my best approach?

Thanks
Nick
Userlevel 3
@Angelabikerbabe @Duppy

Thank you both for your pictures. It would seem they both and presumably others all use LCD displays for the figures for both gas and electricity. I get the impression that this type of display does not work with the Smappee gas monitor. (The Smappee electricity monitor would work as this is a standard clamp on the power cable and does not try to read the meter.)

So for anyone else interested in trying to have an automated energy monitoring system the best approach is going to be my previously mentioned CAD approach.
woz;30635:
@Marc
​Just a thought...Will the type of meter vary according to which DNO area you're in?


Hey @woz
Sorry for late reply. I had to check this one....
The answer is no, the DNO doesn't have any impact on meter type.
(There are some meters that seem to work better in the north region or the central/south region. We, like other energy companies, are finding this out!)
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ahhh thanks Duppy, maybe we can get one person from every DNO area to post a photo...(if that's what defines the difference?)
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Electric
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My meters are different
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@Marc
​Just a thought...Will the type of meter vary according to which DNO area you're in?
jelockwood;30604:
@woz @Marc
Could you post pictures of the smart meters you are now installing?

I am considering buying an energy monitoring system which monitors gas usage by using an optical or magnetic sensor to capture information from the gas meter. However it may not be compatible with some types of meter.

See - https://www.smappee.com/uk/eshop/gas-water-monitor.html
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Thanks Angela
Angelabikerbabe;30631:
2239Hi, here is a couple of pics of my meters.2238
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Hi, here is a couple of pics of my meters.
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hi jelockwood
This is one for @Marc and/or members who are early adopters, I'm only responsible for starting the thread, but if any of the early adopters want to post a photo of their meters all welcome (obscure any serial numbers though).
​@Angelabikerbabe ??
jelockwood;30604:
@woz @Marc
Could you post pictures of the smart meters you are now installing?

I am considering buying an energy monitoring system which monitors gas usage by using an optical or magnetic sensor to capture information from the gas meter. However it may not be compatible with some types of meter.

See - https://www.smappee.com/uk/eshop/gas-water-monitor.html
Userlevel 3
@woz @Marc
Could you post pictures of the smart meters you are now installing?

I am considering buying an energy monitoring system which monitors gas usage by using an optical or magnetic sensor to capture information from the gas meter. However it may not be compatible with some types of meter.

See - https://www.smappee.com/uk/eshop/gas-water-monitor.html
Userlevel 3
@Marc

Ok, I found the Geotogther manual for the Trio II and as far as I can see the following applies.

1. They both have the same (attractive) user interface
2. They both seem to support the same WiFi module
3. Logically both will support the same API

In other words the button version will be in theory equally able to act as a CAD in the way I want.

However the lack of the WiFi module as standard will make life more difficult. Apart from the extra cost to me I suspect getting it as a mere end user will be a lot more difficult as Geotogther mainly sell to providers like Pureplanet rather than end users.

Could Pureplanet be able to act as a 'reseller' for them?
woz;29555:
hi marc
​The wifi module is quite important to a number of members here, please will you schedule this part of the query for an update with more details as things progress?


Hey @woz
Yep, the plan is to get the basics done first, get smart meters into 'business as usual' (shoot me now πŸ˜‚)
We know some Members are keen on this more advanced techie stuff.
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hi marc
​The wifi module is quite important to a number of members here, please will you schedule this part of the query for an update with more details as things progress?
Marc;29507:
Hey @jelockwood
Here you go πŸ†™

No, we don't provide the 'touch' version. Ours has buttons.


The model we have is WiFi compatible, but needs an additional component added to a slot at the back of the device. This can be retrofitted for Members who want it. But this isn't something we'll be looking into until we're well into smart meters business-as-usual and they're in the hands of several thousand PP Members.


For electricity, every 10 seconds.
For gas, every 30 minutes.

Hope that's been helpful!
Marc;29450:
Hi @jelockwood
I'm asking our Smart team for some info so we can answer your questions πŸ†™



Hey @jelockwood
Here you go πŸ†™

Is Pure Planet providing the Treo II Touch as standard? I presume we can assume the Treo II Touch is SMETS2 compatible?

No, we don't provide the 'touch' version. Ours has buttons.

Does the model provided by Pure Planet include the WiFi module?


The model we have is WiFi compatible, but needs an additional component added to a slot at the back of the device. This can be retrofitted for Members who want it. But this isn't something we'll be looking into until we're well into smart meters business-as-usual and they're in the hands of several thousand PP Members.


What sample rate does the Treo II Touch use to update figures?

For electricity, every 10 seconds.
For gas, every 30 minutes.

Hope that's been helpful!
jelockwood;28877:

Is Pureplanet providing the Treo II Touch as standard?
I presume we can assume the Treo II Touch is SMETS2 compatible?
Does the model provided by Pureplanet include the WiFi module?
What sample rate does the Treo II Touch use? That is how frequently does it update the figures, the more frequent the more accurate the information you could see but equally it would cause more work by the Treo and drain its batteries faster - since it has the option of USB power this is not a concern to me.


Hi @jelockwood
I'm asking our Smart team for some info so we can answer your questions πŸ†™
Userlevel 3
Smart meters use Zigbee to link to both IHD (In Home Display) and CAD (Consumer Access Device) devices.

Typically a customer get an IHD along with their Smart Meter installation. This then visually shows energy use on an LCD screen.

I am more interested in the possibilities of having also a CAD device so I can link it to a smart home platform. There are some devices to do this but it seems most might be still limited to use with SMETS1 devices. For example the Rainforrest EAGLE-200 https://rainforestautomation.com/rfa-z114-eagle-200-2/ and TheRetriever which is used by the UK energy switching provider TheLabrador https://kb.thelabrador.co.uk/troubleshooting/how-do-i-install-the-labrador-home-hub

These types of devices use Zigbee to talk to the smart meters and Ethernet or WiFi to link to the customers home network.

If PurePlanet is using the Geotogether Trio II Touch IHD this can also act as a CAD since it has the (option) of including a WiFi module. See - https://www.geotogether.com/products-services/tempo-smarter-energy/

So it seems the hardware side of things may already be solved and this leaves just the software side. Ideally the Geotogether Treo II would have an API via which a customer could access the data. I get the impression it might also have the option for the Treo II to upload data to some cloud service which in turn might be accessible by the customer via an API. (Rainforest's Eagle-200 offers both local API access and cloud access.)

Apparently Geotogether do already provide an API for accessing their devices/data. See the link on the same page I listed for them above.

Could Pureplanet tell us what their current and future plans are in this area?
Is Pureplanet providing the Treo II Touch as standard?
I presume we can assume the Treo II Touch is SMETS2 compatible?
Does the model provided by Pureplanet include the WiFi module?
What sample rate does the Treo II Touch use? That is how frequently does it update the figures, the more frequent the more accurate the information you could see but equally it would cause more work by the Treo and drain its batteries faster - since it has the option of USB power this is not a concern to me.
Angelabikerbabe;28199:
Hi Marc
no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.
​

Hi @Angelabikerbabe
Just to say that Niall from our Member services team has emailed you today πŸ†™
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Never dare a fool Woz ;)
​
woz;28176:
Angela I think we can take it that if it bursts into flames you can blame @Marc...ahem...;)
go on I dare you...
Angelabikerbabe;28199:
Hi Marc
no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.
​

Good move @Angelabikerbabe
Best not, just in case it makes things worse.
I'll find out what's happening from the guys πŸ†™

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