Ask Your Smart Meter Technical Questions Here


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Hi
This thread is for any 'technical' questions about Smart Meters.

'Technical' in a broad sense, nothing is off limits, from installs, reading the screens, details about the In-Home-Display, communications...anything goes (..well almost anything...).

The idea is that anyone can contribute a reply, you don't have to be an expert, although expertise is always welcome. Hopefully over time a repository of information will build up to help all.

I know Leyton did a Q&A HERE but that's a closed thread now, so if anyone has any techy questions ask here and hopefully someone will know the answer, or maybe where to find it.

I'll start the ball rolling..
Has anyone who has had a SM fitted by PP and who is on Economy 7 noticed any change in the timings when it switches to night rate from what they were previously, and does the In-Home-Display tell you when it switches?

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Hi, has anyone else had issues with the IHD?.
The needle in my electric display never moves, even when I'm using quite a lot. And the green light on the front never changes from green. I assume it is supposed to change to amber and red depending on usage?
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hi Angela
​Is it communicating with the meter in other respects?
Is an electronic version of the instruction manual for the IHD available (a pdf)?
Angelabikerbabe;27640:
Hi, has anyone else had issues with the IHD?.
The needle in my electric display never moves, even when I'm using quite a lot. And the green light on the front never changes from green. I assume it is supposed to change to amber and red depending on usage?
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Hi Woz, yes it seems to be communicating with the meter ok. It doesn't say anything on the booklet which came with it, and pdf online is the same.
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hi Angela
Maybe your idea of a lot and theirs differ...can you post a link to the online pdf?
Angelabikerbabe;27667:
Hi Woz, yes it seems to be communicating with the meter ok. It doesn't say anything on the booklet which came with it, and pdf online is the same.
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Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
Angelabikerbabe;27717:
Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD


Hi @Angelabikerbabe
Niall from our Member services team is checking this out for you.
He's emailed you asking for a bit of info 🆙
Some pics of what the IHD is showing will be really useful.
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Thanks Angela
Angelabikerbabe;27717:
Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
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Thererein possibly lies a clue, it says in the manual of the scaling options under advanced (I have no idea how to select advanced, presumably it's an option in the menu?)
This option is only available whenyou have an electricity smartmeter and the usage level is notprovided by the meter.

So that tells me that the meter needs to send some information to do with the scaling of the display, and that's probably the bit that isn't working correctly. That's a complete guess based on the fact that manual scaling should be available when the meter doesn't send usage info.
Question for @Marc, can and do PP (or have they done) change the meter configuration remotely?
​Also does the IHD come with the wifi module?
Angelabikerbabe;27717:
Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
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Hi Marc,
yes I have replied to Nialls email with a pic.
cheers
​Angela
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@Angelabikerbabe
hi Angela
is there a reset settings button under advanced settings?

Angelabikerbabe;27717:
Hi Woz, here's the link
https://support.geotogether.com/en/support/solutions/articles/7000031050-trio-ii-touch-button-user-guide

I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
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Hi Woz, yes there is. Wasn't sure whether to use it, didn't want to buggar it up.
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yeah it's a bit of a nuclear option, I can feel my finger twitching...maybe wait for some feedback from marc before you launch...
Angelabikerbabe;27807:
Hi Woz, yes there is. Wasn't sure whether to use it, didn't want to buggar it up.
Hi @Angelabikerbabe @woz
​Did you press the button?
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Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart 😃
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hi Jowl
I assume you mean the in-home-display?
Does the manual say you can power it from that socket?
Does the end of the power adapter (wall wart) go into that socket?
Does it come with a power lead for that purpose?
Jowl;28172:
Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart :D
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hi Jowl,(why Jowl?)
I assume you mean the in-home-display?
Does the manual say you can power it from that socket?
Does the end of the power adapter (wall wart) go into that socket?
Does it come with a power lead for that purpose?
Jowl;28172:
Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart :D
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Angela I think we can take it that if it bursts into flames you can blame @Marc...ahem...;)
go on I dare you...
Marc;28154:
Hi @Angelabikerbabe @woz
​Did you press the button?
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woz;28175:
hi Jowl,(why Jowl?)
I assume you mean the in-home-display?
Does the manual say you can power it from that socket?
Does the end of the power adapter (wall wart) go into that socket?
Does it come with a power lead for that purpose?


You ask a lot of questions lol

Jowl becuase my Initial plus I'm an Owl (Sheffield Wednesday fan)

Yes it comes with a Plug to USB adapter and the IHD is then powered by the USB cable. The 13A power sockets with usb will give a minimum 2.4A, sometimes shared by both sockets. But it means you can plug in the IHD and still charge your phone (albiet slowly)
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haaa, yes I did, sorry...I was just checking that the USB socket wasn't for some other function..like interrogating the device.
(for some reason when I see your name I think of the Film Cujo...)
I bet the IHD only takes a few hundred milliamps, plenty left for the phone (ipad might struggle just a little)
Jowl;28177:
You ask a lot of questions lol

Jowl becuase my Initial plus I'm an Owl (Sheffield Wednesday fan)

Yes it comes with a Plug to USB adapter and the IHD is then powered by the USB cable. The 13A power sockets with usb will give a minimum 2.4A, sometimes shared by both sockets. But it means you can plug in the IHD and still charge your phone (albiet slowly)
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woz;28180:
haaa, yes I did, sorry...I was just checking that the USB socket wasn't for some other function..like interrogating the device.
(for some reason when I see your name I think of the Film Cujo...)
I bet the IHD only takes a few hundred milliamps, plenty left for the phone (ipad might struggle just a little)


ha, I've never seen the film. I've used Jowl across a number of forums though. It's supposed to be J - Owl but I'm often greeted with 'jowl' now 😃
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Probably best that you don't- it's an awful film! (About a dog with big jowls....
Jowl;28181:
ha, I've never seen the film. I've used Jowl across a number of forums though. It's supposed to be J - Owl but I'm often greeted with 'jowl' now :D
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Hi Marc
no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.

Marc;28154:
Hi @Angelabikerbabe @woz
​Did you press the button?
Angelabikerbabe;28199:
Hi Marc
no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.

Good move @Angelabikerbabe
Best not, just in case it makes things worse.
I'll find out what's happening from the guys 🆙
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Never dare a fool Woz ;)

woz;28176:
Angela I think we can take it that if it bursts into flames you can blame @Marc...ahem...;)
go on I dare you...
Angelabikerbabe;28199:
Hi Marc
no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.

Hi @Angelabikerbabe
Just to say that Niall from our Member services team has emailed you today 🆙

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