We have SMETS2 smart meters installed (about a year ago). At the time of installation the electricity meter worked fine (and you seem to be getting readings) but the gas one didn’t for technical reasons. We were promised an upgrade that would fix the problem for April 2020, but (presumably because of COVID) we’ve heard nothing more about it. Can PP get this fixed?
Best answer by woz
I suggest you use help&support>ask a Q (wattbot) to progress this as it’s specific to your meters.
Persist through bot replies until it says your message has been passed to the team. You’ll get a human reply within 3 working days.
If the upgrade to your gas meter is because it’s a smets1 then I fear you’ll be waiting a bit longer, if it’s something else Pp will need to organise it with magnum if whatever it needs is possible.