Also I don't understand this account balance stuff, this is the first time for me becoming a bill payer for energy. So what does it mean when I have an account balance? And will my readings be looked at every 6 months or so?
Best answer by stephenrand
OK I understand this now, what about account balance? Switching credit and debit? How does this work? Does my meter get checked every six months or so?
You are paying a direct debit which is the same every month. But your usage varies each month - so your monthly statement tells you whether that has left you overall in credit or debit. You should roughly be in credit by about one month's direct debit payment, but it will vary - I use very little energy in the summer and so I get into a decent credit... but when a cold month comes the heating pushes the usage up, and my balance is reduced. I think I did go into debit towards the end of the winter, but the summer has built up my credit again.
Sending in your meter readings every month will give you the most accurate picture as to how things are going.
Roughly every six months Pure Planet have promised that accounts will be checked to make sure that your direct debit payments are still in sync with your usage. But if you see that happening anytime you can contact Pure Planet and ask them to readjust your payments.
Finally, a meter reader will occasionally call to check you are not on the fiddle!
Does that help?