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Type: Posts; User: stephenrand

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  1. We'll be hearing a lot about line breaks once the...

    Posted by stephenrand, 15-09-19
    We'll be hearing a lot about line breaks once the Rugby World Cup starts...

    Bev, you know what planet we are on... Pure Planet, of course. Fancy having to ask!!
    6 Replies
    42 Views
  2. Good game, good game, I put a line break here so...

    Posted by stephenrand, 14-09-19
    Good game, good game, I put a line break here
    so you can see what happens...

    - - - Updated - - -



    It looks exactly as it did before I posted. To be fair, always has done...

    Does that...
    6 Replies
    42 Views
  3. Just to add to Duppy's excellent answer, you...

    Posted by stephenrand, 14-09-19
    Thread: Direct debits
    Just to add to Duppy's excellent answer, you should also bear in mind October is the first month of the higher winter direct debit payments, so it will be 50% more than the September payment.
    But...
    3 Replies
    37 Views
  4. Hi OzzyOwl As this is your first post, welcome...

    Posted by stephenrand, 13-09-19
    Thread: The App
    Hi OzzyOwl
    As this is your first post, welcome to the Pure Planet community!

    Others may be able to help you with the app issue (can you tell us what phone you are using?), But I can reassure you...
    2 Replies
    26 Views
  5. Hi Steve Have a look at this thread, I think...

    Posted by stephenrand, 13-09-19
    Hi Steve

    Have a look at this thread, I think it's the same question

    https://community.purepla.net/threads/7035-Meter-reading

    And welcome to the Pure Planet community!

    Stephen
    8 Replies
    59 Views
  6. Hi Jan As this is your first post, welcome to...

    Posted by stephenrand, 13-09-19
    Thread: Meter reading
    Hi Jan

    As this is your first post, welcome to the Pure Planet community!

    Open the app, go to the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the...
    2 Replies
    27 Views
  7. Solar panels - article in today's Times

    Posted by stephenrand, 13-09-19
    Solar panel installations have slumped as suppliers struggle to cope with the end of subsidies and a damaging mis-selling scandal.

    European Union rules forcing the government to quadruple VAT on...
    0 Replies
    18 Views
  8. Hi there The usual place to find the meter...

    Posted by stephenrand, 12-09-19
    Hi there
    The usual place to find the meter number (MPAN) is on your bill. But of course you haven't got a bill as yet...

    What you need to do is join Pure Planet yourself, and when you have done...
    95 Replies
    14,968 Views
  9. Hi there You posted about this in July... are...

    Posted by stephenrand, 12-09-19
    Hi there
    You posted about this in July... are you saying that your monthly readings aren't showing on your statement, or simply that each statement shows an estimate? Which is what woz said,...
    6 Replies
    51 Views
  10. Did you go via Wattbot and 'message the team'?...

    Posted by stephenrand, 11-09-19
    Thread: Bill
    Did you go via Wattbot and 'message the team'? They promise to reply within one or two working days.

    Just wondering - have you ever had an email from Pure Planet? Did your welcome pack arrive ok?
    3 Replies
    45 Views
  11. Hi Endikebks As this is your first post, welcome...

    Posted by stephenrand, 11-09-19
    Thread: Meter readings
    Hi Endikebks
    As this is your first post, welcome to the Pure Planet community!

    Simple answer to your question - everybody who submits their meter readings any day other than the monthly...
    3 Replies
    41 Views
  12. Hi there Just thought it was worth saying -...

    Posted by stephenrand, 11-09-19
    Hi there

    Just thought it was worth saying - you are not being ripped off. Pure Planet offer one of the cheapest tariffs available, and in the end you only pay for what you use. So you are paying...
    4 Replies
    69 Views
  13. Hi there Have you seen the answer I posted in...

    Posted by stephenrand, 11-09-19
    Hi there
    Have you seen the answer I posted in response to your post last week? I think it answers your questions.

    Worth repeating - your tariff has not been increased - your monthly direct debit...
    2 Replies
    49 Views
  14. Hi Keith W74 When you move into a house supplied...

    Posted by stephenrand, 11-09-19
    Hi Keith W74
    When you move into a house supplied by Pure Planet, slightly strangely you have to join Pure Planet yourself and initiate a switch. It sounds as if you might have done this, I'm not...
    3 Replies
    47 Views
  15. Hi there As this is your first post, welcome...

    Posted by stephenrand, 10-09-19
    Hi there

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. But they are usually a...
    21 Replies
    2,150 Views
  16. Just to add to the excellent answer from Woz,...

    Posted by stephenrand, 10-09-19
    Just to add to the excellent answer from Woz, your direct debit has to cover your usage over the course of the year. Pure Planet may be willing to reduce it, but they will still need to be paid.
    ...
    2 Replies
    51 Views
  17. Hi there The main problem is that you will be...

    Posted by stephenrand, 10-09-19
    Hi there
    The main problem is that you will be asked to give meter readings as the final stage of the switch process, which is usually 17 days after you initiated it.

    One option you have is to...
    2 Replies
    46 Views
  18. Hi Paul As this is your first post, welcome to...

    Posted by stephenrand, 10-09-19
    Thread: Smart meters
    Hi Paul
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. But they are usually a helpful...
    5 Replies
    107 Views
  19. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 10-09-19
    Hi there
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. They are usually a helpful...
    2 Replies
    49 Views
  20. When the tubs were bigger, I got tubbier... I'm...

    Posted by stephenrand, 09-09-19
    When the tubs were bigger, I got tubbier...
    I'm meanly calculating enough to check simply how much chocolate I'm getting... £3.50 for 650g (current Morrison's price) is quite good value...
    6 Replies
    70 Views
  21. Hi there Woz is absolutely right about how to...

    Posted by stephenrand, 09-09-19
    Thread: Moving in
    Hi there
    Woz is absolutely right about how to contact Pure Planet. It's not clear to me, however, exactly what the problem is. You say you have already switched to British Gas, so if you get meter...
    2 Replies
    44 Views
  22. Just a question - why don't you want to use the...

    Posted by stephenrand, 09-09-19
    Just a question - why don't you want to use the app, when that's the way the app-based company ask you to contact them? It might be worth giving it a try...

    Open the app, click on the three little...
    6 Replies
    103 Views
  23. A worrying article

    Posted by stephenrand, 05-09-19
    I've just read this, with a great deal of sadness and frustration. Hoping that it's not as bad as it sounds... Worth explaining that "renewable energy companies" doesn't mean Pure Planet
    ...
    0 Replies
    31 Views
  24. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 05-09-19
    Hi there
    As this is your first post, welcome to the Pure Planet community!
    Are you sure you need to increase your monthly payment? Bear in mind that it will be going up to the winter rate in...
    2 Replies
    68 Views
  25. Nice wit at the end there! My wife had just...

    Posted by stephenrand, 05-09-19
    Nice wit at the end there! My wife had just mentioned this story, and ten seconds later I read your post, how weird is that?
    12 Replies
    201 Views