Type: Posts; User: Duppy
Posted by Duppy, 15-09-19
It is taking a while for readings to get to PP.
Here is a link to the FAQ on the subject...2 Replies22 Views
Posted by Duppy, 14-09-19Thread: Direct debits
The direct debit payment is calculated using the estimated yearly usage that you entered when you joined PP. You will only pay for the energy you use, with a payment that high, I can only...3 Replies37 Views
Posted by Duppy, 13-09-19Thread: Who are Utilita?
The first post states moved to Pure Planet from British Gas7 Replies58 Views
Ok woz,I give up, what's the answer to your MI 5 quiz?10 Replies183 Views
As it's your first post Welcome to the community.
The best ( and only ) way of contacting Pure Planet staff is via Wattbot.
Hi your account ( app or website ) go to menu, help, ask...1 Replies37 Views
Thread: Zero Mark Up vs, Sustainability?
Have a look at the following link, it may answer some of your questions...6 Replies116 Views
Thread: Smart meters
This is unfortunately not unusual, mine were fitted in May and no gas readings on app and no statements since installation, and other members have reported similar issues.
Have you...1 Replies32 Views
I understand some of the points you make, but what you missed was that the venue where the wedding was to be held did not have EV charging points,I don't think the bride to be would've been be too...28 Replies2,679 Views
Thread: Meter readings
You will be asked for the readings and photos of your meters a few days before the switch2 Replies21 Views
This can happen, but don't worry, you will remain a customer of your old provider until the switch takes effect. You will not pay twice for the energy you have used.1 Replies17 Views
Thread: Switch Amonu
As it's your first post, Welcome to the community.
You need to bear in mind that we are coming to the winter months payments that are 50% higher than the summer payments.
If you think...1 Replies16 Views
If the team are doing the same for you as they are doing for my connection, Marc has advised it can take a few days to run through.
Here's hoping they get sorted soon.59 Replies3,520 Views
Welcome to the community,
I'm afraid this issue is known about, there is work going on to fix it with an update .
Have a look through this thread
...5 Replies48 Views
Thread: Refer code expired
I may be wrong, but it could be that the referral code expired because you are no longer a member of Pure Planet, also the referral scheme and codes changed recently so they are probably...1 Replies45 Views
Welcome to the community.
You no longer need the app, everything can be done via the website at https://purepla.net.
Just to point out, your post has been flagged,this is a public forum...2 Replies60 Views
Posted by Duppy, 09-09-19
Morning Marc, I don't know at the moment, I'm away for a few days (again ), I know it wasn't working on Saturday, I'll let you know tomorrow when I'm home.:rolleyes:59 Replies3,520 Views
Posted by Duppy, 08-09-19Thread: meter readings
Going forward, you do not have to wait for emails each time you visit the site. If you don't log out, next time you open the website you should be logged in7 Replies99 Views
Posted by Duppy, 08-09-19Thread: Quit
If you wish to leave Pure Planet, you simply switch away to your chosen provider, there is no penalty for leaving4 Replies81 Views
Posted by Duppy, 07-09-19Thread: Terminating contract
If you go to your account either on app or online, go to the menu three lines top right go to accounts, there you will find a move out button, click that and enter the details as...2 Replies100 Views
Posted by Duppy, 07-09-19
The IHD does indeed constantly communicate with the meters with electric usage shown almost instantly, and gas updates every half hour.
The IHD manual states it should not be...97 Replies5,192 Views
Posted by Duppy, 06-09-19
I am also having the problem of no gas readings on app and no statements. The team have now entered some of the readings I submitted, but it appears that there is a problem with getting...59 Replies3,520 Views