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Type: Posts; User: Duppy

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  1. Hi GOne It is taking a while for readings to get...

    Posted by Duppy, 15-09-19
    Hi GOne
    It is taking a while for readings to get to PP.
    Here is a link to the FAQ on the subject...
    2 Replies
    22 Views
  2. Hi Mint liquorice. Welcome to the community....

    Posted by Duppy, 14-09-19
    Hi Mint liquorice.
    Welcome to the community.
    Unfortunately at present PP does not participate in the Warm home discount scheme.
    1 Replies
    17 Views
  3. Hi Sandy The direct debit payment is calculated...

    Posted by Duppy, 14-09-19
    Thread: Direct debits
    Hi Sandy
    The direct debit payment is calculated using the estimated yearly usage that you entered when you joined PP. You will only pay for the energy you use, with a payment that high, I can only...
    3 Replies
    37 Views
  4. The first post states moved to Pure Planet from...

    Posted by Duppy, 13-09-19
    The first post states moved to Pure Planet from British Gas
    7 Replies
    58 Views
  5. Ok woz,I give up, what's the answer to your MI 5...

    Posted by Duppy, 12-09-19
    Ok woz,I give up, what's the answer to your MI 5 quiz?
    10 Replies
    183 Views
  6. That's quite impressive, what's the furthest...

    Posted by Duppy, 12-09-19
    That's quite impressive, what's the furthest distance you have travelled between charges?
    6 Replies
    50 Views
  7. Hi Hough As it's your first post Welcome to the...

    Posted by Duppy, 12-09-19
    Hi Hough
    As it's your first post Welcome to the community.
    The best ( and only ) way of contacting Pure Planet staff is via Wattbot.
    Hi your account ( app or website ) go to menu, help, ask...
    1 Replies
    37 Views
  8. Hi Timpin, Have a look at the following link, it...

    Posted by Duppy, 12-09-19
    Hi Timpin,
    Have a look at the following link, it may answer some of your questions...
    6 Replies
    116 Views
  9. Hi Steve. This is unfortunately not unusual,...

    Posted by Duppy, 12-09-19
    Thread: Smart meters
    Hi Steve.
    This is unfortunately not unusual, mine were fitted in May and no gas readings on app and no statements since installation, and other members have reported similar issues.
    Have you...
    1 Replies
    32 Views
  10. I understand some of the points you make, but...

    Posted by Duppy, 11-09-19
    I understand some of the points you make, but what you missed was that the venue where the wedding was to be held did not have EV charging points,I don't think the bride to be would've been be too...
    28 Replies
    2,679 Views
  11. You will be asked for the readings and photos of...

    Posted by Duppy, 11-09-19
    Thread: Meter readings
    You will be asked for the readings and photos of your meters a few days before the switch
    2 Replies
    21 Views
  12. Hi Berry, This can happen, but don't worry, you...

    Posted by Duppy, 11-09-19
    Thread: Switch
    Hi Berry,
    This can happen, but don't worry, you will remain a customer of your old provider until the switch takes effect. You will not pay twice for the energy you have used.
    1 Replies
    17 Views
  13. Hi Alisonmi2 As it's your first post, Welcome to...

    Posted by Duppy, 11-09-19
    Thread: Switch Amonu
    Hi Alisonmi2
    As it's your first post, Welcome to the community.
    You need to bear in mind that we are coming to the winter months payments that are 50% higher than the summer payments.
    If you think...
    1 Replies
    16 Views
  14. Hi ChrisH, If the team are doing the same for...

    Posted by Duppy, 10-09-19
    Hi ChrisH,
    If the team are doing the same for you as they are doing for my connection, Marc has advised it can take a few days to run through.
    Here's hoping they get sorted soon.
    59 Replies
    3,520 Views
  15. Hi irvine101 Welcome to the community, I'm...

    Posted by Duppy, 10-09-19
    Hi irvine101

    Welcome to the community,

    I'm afraid this issue is known about, there is work going on to fix it with an update .
    Have a look through this thread
    ...
    5 Replies
    48 Views
  16. Hi Alex I may be wrong, but it could be that the...

    Posted by Duppy, 10-09-19
    Hi Alex
    I may be wrong, but it could be that the referral code expired because you are no longer a member of Pure Planet, also the referral scheme and codes changed recently so they are probably...
    1 Replies
    45 Views
  17. Hi Steve Welcome to the community. You no...

    Posted by Duppy, 10-09-19
    Thread: Contacts
    Hi Steve
    Welcome to the community.

    You no longer need the app, everything can be done via the website at https://purepla.net.
    Just to point out, your post has been flagged,this is a public forum...
    2 Replies
    60 Views
  18. Hi Marc Update Just arrived home IHD still...

    Posted by Duppy, 10-09-19
    Hi Marc

    Update
    Just arrived home IHD still not connected.
    59 Replies
    3,520 Views
  19. Hi Marc, quick update, my daughter just phoned...

    Posted by Duppy, 09-09-19
    Hi Marc, quick update, my daughter just phoned us, asked about IHD, still connecting to smart meter.
    59 Replies
    3,520 Views
  20. Morning Marc, I don't know at the moment, I'm...

    Posted by Duppy, 09-09-19
    Morning Marc, I don't know at the moment, I'm away for a few days (again ), I know it wasn't working on Saturday, I'll let you know tomorrow when I'm home.:rolleyes:
    59 Replies
    3,520 Views
  21. Hi wjackson48. Going forward, you do not have to...

    Posted by Duppy, 08-09-19
    Thread: meter readings
    Hi wjackson48.
    Going forward, you do not have to wait for emails each time you visit the site. If you don't log out, next time you open the website you should be logged in
    7 Replies
    99 Views
  22. Hi Sarita, If you wish to leave Pure Planet, you...

    Posted by Duppy, 08-09-19
    Thread: Quit
    Hi Sarita,
    If you wish to leave Pure Planet, you simply switch away to your chosen provider, there is no penalty for leaving
    4 Replies
    81 Views
  23. Hi VilmantasB. If you go to your account...

    Posted by Duppy, 07-09-19
    Hi VilmantasB.

    If you go to your account either on app or online, go to the menu three lines top right go to accounts, there you will find a move out button, click that and enter the details as...
    2 Replies
    100 Views
  24. Hi KevinandSylvie, The IHD does indeed...

    Posted by Duppy, 07-09-19
    Hi KevinandSylvie,
    The IHD does indeed constantly communicate with the meters with electric usage shown almost instantly, and gas updates every half hour.
    The IHD manual states it should not be...
    97 Replies
    5,192 Views
  25. Hi ChrisH I am also having the problem of no gas...

    Posted by Duppy, 06-09-19
    Hi ChrisH
    I am also having the problem of no gas readings on app and no statements. The team have now entered some of the readings I submitted, but it appears that there is a problem with getting...
    59 Replies
    3,520 Views