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Type: Posts; User: woz

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  1. have you added vat at 5% that's why they look...

    Posted by woz, 20-10-19
    have you added vat at 5% that's why they look wrong...
    I've explained why above, apart from the 50p I don't understand yet, but which could be a membership fee issue, multiplication is correct (it...
    5 Replies
    41 Views
  2. nope, (actually the answer is yes, you're missing...

    Posted by woz, 20-10-19
    nope, (actually the answer is yes, you're missing a well thought out government plan to roll out a tested working smart meter infrastructure) there are problems with the meters, and for the moment PP...
    1 Replies
    15 Views
  3. hi shiraz There is no end date, it's a rolling...

    Posted by woz, 20-10-19
    Thread: Contract
    hi shiraz

    There is no end date, it's a rolling contract and ends when you end it by moving out or switching away to another supplier.
    Final bill can take up to 6 weeks
    ​Why do you ask?
    1 Replies
    14 Views
  4. well that may be the explanation, you may not...

    Posted by woz, 20-10-19
    well that may be the explanation, you may not think you're on E7 but if your meter says you are then you're being metered day+night (or total of day +night)
    Which reading have you been using?
    I'll...
    9 Replies
    66 Views
  5. https://www.britishgas.co.uk/complaints.html...

    Posted by woz, 19-10-19
    https://www.britishgas.co.uk/complaints.html
    Given the ridiculous difference and that you must have some photos of the meter showing a substantially lower reading albeit after the event, it seems...
    9 Replies
    66 Views
  6. https://community.purepla.net/content/156-can-i-ha...

    Posted by woz, 19-10-19
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    19 Replies
    595 Views
  7. https://community.purepla.net/content/156-can-i-ha...

    Posted by woz, 19-10-19
    Thread: Smart meter
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    1 Replies
    15 Views
  8. Have you had a meter change? If not ask for the...

    Posted by woz, 19-10-19
    Have you had a meter change?
    If not ask for the missing statements, wattbot, message the team,
    ​- Are you sure they aren't in your emails?
    (​and see edited reply above)
    5 Replies
    41 Views
  9. What are the figures on your statement? The cost...

    Posted by woz, 19-10-19
    What are the figures on your statement?
    The cost is the total cost for the period including membership fee less any discount, the kWh are what you used. Hence the difference. Add around £8.00 fee...
    5 Replies
    41 Views
  10. 19 Replies
    595 Views
  11. hi les The app wont give you instantaneous...

    Posted by woz, 19-10-19
    Thread: Smart meter
    hi les
    The app wont give you instantaneous consumption but it will show the monthly consumption as statemented.
    The IHD's in my opinion are too dumbed down, but will give you a guide. Gas is...
    4 Replies
    23 Views
  12. hi camy ​Did you try holding the button down for...

    Posted by woz, 19-10-19
    hi camy
    ​Did you try holding the button down for a couple of seconds?
    6 Replies
    65 Views
  13. hi Mared Are you referring to the meter or the...

    Posted by woz, 19-10-19
    hi Mared
    Are you referring to the meter or the in home display.?
    If the meter has no buttons at all then either it isn't a smart meter or you're not looking at the correct thing.
    The gas reading...
    2 Replies
    45 Views
  14. hi briash ​if you used a referral to join and...

    Posted by woz, 19-10-19
    hi briash
    ​if you used a referral to join and haven't received your voucher go to wattbot and type where is my amazon voucher. Follow the prompts.
    2 Replies
    27 Views
  15. hi Pigsy is the difference more than 250kWh elec...

    Posted by woz, 19-10-19
    hi Pigsy
    is the difference more than 250kWh elec or 109 cu.m gas? (those are the tolerances below which you can't dispute)
    Have you asked for an update in wattbot (type message the team)?
    Have you...
    9 Replies
    66 Views
  16. hi JKeysmash Do you have any other gas...

    Posted by woz, 19-10-19
    hi JKeysmash
    Do you have any other gas appliances, the boiler could be at fault so worth checking.


    Is your meter displaying that it's on?
    If your meter is displaying 'ON' and you're still not...
    2 Replies
    28 Views
  17. Press a button (9 or A) and see if the screen...

    Posted by woz, 19-10-19
    Press a button (9 or A) and see if the screen springs into life.
    6 Replies
    65 Views
  18. hi Mitch I think what is being considered is to...

    Posted by woz, 19-10-19
    hi Mitch
    I think what is being considered is to give those who wish not to have Amazon vouchers a choice, not to stop offering them.
    I don't have a date but I expect it's quite soon as it's been...
    6 Replies
    159 Views
  19. hi ​as other reply and to add currently PP offer...

    Posted by woz, 19-10-19
    Thread: Smart meters
    hi
    ​as other reply and to add currently PP offer only one rate. Ooops Duppy noticed you already said that, sorry!
    4 Replies
    37 Views
  20. As far as I understand Tot. act import is the...

    Posted by woz, 19-10-19
    As far as I understand Tot. act import is the correct reading. That is a measure of how much useful energy you've taken from the grid. (note the word useful this is to discriminate non-reactive...
    6 Replies
    73 Views
  21. hi Sara, when you contact them I suggest you also...

    Posted by woz, 19-10-19
    hi Sara, when you contact them I suggest you also send photos of your meters showing the meter serial numbers
    Does the info you've received from PP list the serial numbers? If so check them against...
    3 Replies
    45 Views
  22. hi Zach It's possible they were not trialling in...

    Posted by woz, 18-10-19
    hi Zach
    It's possible they were not trialling in your area, best asked through wattbot for a definitive reply.(type message the team and ask).
    2 Replies
    30 Views
  23. hi Dimmy You need to talk to your supplier,...

    Posted by woz, 18-10-19
    hi Dimmy
    You need to talk to your supplier, maybe your meter has been remotely changed, but have you tried pressing 6 four times?
    Well spotted thanks, it's an error (as far as I know)
    Imp R01 is...
    1 Replies
    41 Views
  24. hi Keeran from:...

    Posted by woz, 18-10-19
    Thread: Switching
    hi Keeran
    from:
    https://community.purepla.net/content/177-What-is-an-erroneous-transfer#ckb_start

    ​If you're received a 'Sorry Your Leaving' email from us and you're not switching, that could be...
    1 Replies
    14 Views
  25. hi Hahmad and welcome Have you bothered to read...

    Posted by woz, 18-10-19
    Thread: Smart meter
    hi Hahmad and welcome
    Have you bothered to read any of the FAQ? https://community.purepla.net/content/115-pure-planet-payments-billing#ckb_start

    Your post is unclear as to what you mean by PAYG...
    1 Replies
    21 Views