Results

Type: Posts; User: The Thinker

Search:

  1. Hi jinksy68 I would just go to the help...

    Posted by The Thinker, 04-05-19
    Hi jinksy68

    I would just go to the help section in the app. Use wattbot. Type 'message the team' you will then be able to explain what you want to do. I can't see it being a problem at all. They...
    2 Replies
    139 Views
  2. Poll: I personally am not that obsessive about the...

    Posted by The Thinker, 26-04-19
    I personally am not that obsessive about the graphs as some may be. I like to look and see roughly how things look month to month. As I have been so impressed with the price, attitude, community and...
    16 Replies
    765 Views
  3. Wow. The knowledge people on this thread is...

    Posted by The Thinker, 24-04-19
    Thread: REGO's
    Wow. The knowledge people on this thread is incredible! I'm glad there are people clever enough to ask and answer these questions. Really informative thread and contributions. Thanks to all involved πŸ‘
    14 Replies
    786 Views
  4. Hi Trickyfandango, As explained by Strutt G. I...

    Posted by The Thinker, 23-04-19
    Thread: Paying extra
    Hi Trickyfandango,

    As explained by Strutt G. I had the opposing problem and was paying too much. Used wattbot and all was resolved with minimum fuss. If you follow instructions from strutt g, you...
    2 Replies
    145 Views
  5. Hi repager My only understanding of heat pump...

    Posted by The Thinker, 20-04-19
    Hi repager

    My only understanding of heat pump dryers is they re use heat/energy from drying the clothes as part of the process. This results in taking longer to dry but using less energy!
    So I...
    2 Replies
    219 Views
  6. Thanks. Same to you woz. Thanks for all the help...

    Posted by The Thinker, 20-04-19
    Thread: HAPPY EASTER
    Thanks. Same to you woz. Thanks for all the help you give within the community. Best wishes to all 😎
    8 Replies
    225 Views
  7. Hi Talldave. I haven't noticed this on my...

    Posted by The Thinker, 15-04-19
    Hi Talldave.
    I haven't noticed this on my graphs? Strange one that. Might be worth messaging the pp team in wattbot to see if there's an error in formatting?
    19 Replies
    625 Views
  8. Hi Sulimanahmed, Welcome to the community. PP...

    Posted by The Thinker, 14-04-19
    Thread: Meter reading
    Hi Sulimanahmed,
    Welcome to the community. PP will usually let you know when a meter reading is due. When it does, the app will change accordingly to allow it.
    If you are concerned that the reading...
    8 Replies
    289 Views
  9. Hi Gren. As described by Strutt G above. My...

    Posted by The Thinker, 07-04-19
    Hi Gren. As described by Strutt G above. My experience of this: After 3 months I asked for an early review as I was considerably over a month in advance in credit. My payments were too high due to...
    2 Replies
    165 Views
  10. Hi Gosia. You shouldn't have to pay for the same...

    Posted by The Thinker, 06-04-19
    Hi Gosia. You shouldn't have to pay for the same energy twice. I wouldn't just accept this. Compare the final bill with what they say was the actual final reading on your meter. If you had to pay...
    5 Replies
    236 Views
  11. Nice one stephenrand. Thanks for sharing. Very...

    Posted by The Thinker, 06-04-19
    Nice one stephenrand. Thanks for sharing. Very interesting. πŸ‘
    5 Replies
    367 Views
  12. Hi Titans, just for info, I used the method...

    Posted by The Thinker, 30-03-19
    Hi Titans, just for info, I used the method described by Angelabikerbabe and Jon1. I had payments that had built up a credit of more than a month's payment. Used wattbot to message the team. Within a...
    3 Replies
    213 Views
  13. Never heard of this fleebleflam so sorry I can't...

    Posted by The Thinker, 30-03-19
    Never heard of this fleebleflam so sorry I can't help. Thanks for asking though as it's now got me looking into warm home discount!! Hope you get the answers you need. πŸ‘
    4 Replies
    245 Views
  14. Thanks stephenrand. I'm not a times subscriber so...

    Posted by The Thinker, 30-03-19
    Thanks stephenrand. I'm not a times subscriber so unfortunately it won't let me read the full article.
    5 Replies
    367 Views
  15. Hi Laraine, You should have been emailed your...

    Posted by The Thinker, 09-03-19
    Thread: Bills
    Hi Laraine,
    You should have been emailed your statements/bills.
    If they aren't in your inbox, check spam folder.
    You cannot access bills via the app. You can though look at your usage in ££ and...
    1 Replies
    140 Views
  16. Brilliant update. Really pleased I switched to...

    Posted by The Thinker, 05-03-19
    Brilliant update. Really pleased I switched to PP. Best energy supplier I have ever had. For many reasons. Keep it up pp and the pp community. πŸ‘πŸ‘
    5 Replies
    584 Views
  17. Sorry to hear your so unhappy with pp. For me...

    Posted by The Thinker, 01-03-19
    Sorry to hear your so unhappy with pp. For me personally I found it very clear that pp don't have a phone number because it's an app based supplier. I also looked into what I signed up to and it was...
    2 Replies
    193 Views
  18. Hi Zostad, Have you got the pure planet app? If...

    Posted by The Thinker, 24-02-19
    Thread: Confused
    Hi Zostad,
    Have you got the pure planet app? If so go to wattbot and message the team. They will get back to you with an answer. Pure planet do not have a contact number as they are an app based...
    2 Replies
    170 Views
  19. Hi Ellen, Just use the app, go to help section...

    Posted by The Thinker, 24-02-19
    Hi Ellen,
    Just use the app, go to help section and use wattbot.
    Type message the team. Then explain the issue. They will get back to you in a couple of days. From memory, it does take a few weeks...
    2 Replies
    407 Views
  20. Hi Tom9993, I don't believe pp are in the...

    Posted by The Thinker, 21-02-19
    Thread: Bill
    Hi Tom9993,
    I don't believe pp are in the business of trying to catch you out. My experience has been really positive with them
    If the readings they have are accurate, the bills will be.
    You do...
    2 Replies
    206 Views
  21. 4 Replies
    192 Views
  22. Hi Sheryl, My understanding is that pp do accept...

    Posted by The Thinker, 21-02-19
    Thread: Monthly bill
    Hi Sheryl,
    My understanding is that pp do accept you reading, but generate the bill a couple of days later. So they estimate the difference between readings and bill date.
    I may be completely...
    2 Replies
    169 Views
  23. Hi lennyg Not sure of the best way other than...

    Posted by The Thinker, 21-02-19
    Hi lennyg
    Not sure of the best way other than the app. I would imagine Mark From pp will see this and respond. He usually does. If you don't get a response, I don't mind messaging the team in your...
    4 Replies
    192 Views
  24. See message from Angelabikerbabe. This is the way...

    Posted by The Thinker, 18-02-19
    See message from Angelabikerbabe. This is the way to communicate with pp. Wattbot is in the help section of the app.
    5 Replies
    268 Views
  25. Hi Rustion. I would send a message to the pp...

    Posted by The Thinker, 18-02-19
    Hi Rustion. I would send a message to the pp team. In the app, go to wattbot. Type in "send a message to the team" follow this with the problem you have described and they will get back to you within...
    3 Replies
    190 Views