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Type: Posts; User: Marc

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  1. Being three hours away from finishing work.......

    Posted by Marc, 26-06-19
    Being three hours away from finishing work.... for the week!:muscle:
    Two days off = four-day weekend = me being a bit smug especially as a big yellow thing is expected in the sky for lots of that...
    457 Replies
    26,125 Views
  2. Thanks David j :)

    Posted by Marc, 26-06-19
    Thread: Screen
    Thanks David j :)
    15 Replies
    115 Views
  3. Hi David j You mean it's still partly 'trimmed'...

    Posted by Marc, 26-06-19
    Thread: Screen
    Hi David j
    You mean it's still partly 'trimmed' when in landscape mode too?
    15 Replies
    115 Views
  4. Thanks David j What happens if you put the iPad...

    Posted by Marc, 26-06-19
    Thread: Screen
    Thanks David j
    What happens if you put the iPad in landscape mode?
    15 Replies
    115 Views
  5. Hi Ian31 Thanks for sharing.:up: Are you using...

    Posted by Marc, 26-06-19
    Thread: Screen
    Hi Ian31
    Thanks for sharing.:up:
    Are you using the app or a browser (if so, I assume Chrome?)
    What happens if you put the tablet in landscape mode?
    15 Replies
    115 Views
  6. Hi Max001 Welcome to the community! Thanks for...

    Posted by Marc, 26-06-19
    Hi Max001
    Welcome to the community! Thanks for posting. :up:
    I see you've got a good reply from stephenrand about how to contact our team.
    I'm jumping in here because I've just posted over here...
    2 Replies
    63 Views
  7. Hi DPS Welcome to the community! Angelabikerbabe...

    Posted by Marc, 26-06-19
    Thread: Change of meter
    Hi DPS
    Welcome to the community! Angelabikerbabe and Jon1 are both spot on. The final old reading is sent by the engineer.
    You only need to send us the new reading from the new meter :up:
    3 Replies
    39 Views
  8. Pure Planet Community Q&A all about solar power

    Posted by Marc, 26-06-19
    Hi everyone

    We recently went on a visit to a solar farm in Devon which supplies clean renewable energy to Pure Planet.

    Community member Lenny joined us and BP Lightsource on a trip to...
    1 Replies
    29 Views
  9. Hi leedelph Great to hear that your IHD is...

    Posted by Marc, 26-06-19
    Hi leedelph
    Great to hear that your IHD is working!
    Our team are working on those which haven't been displaying the smart meter info. We believe there has been some connectivity issues betweem the...
    32 Replies
    848 Views
  10. ​The work's been completed. All looking good....

    Posted by Marc, 26-06-19
    ​The work's been completed. All looking good. App/web running as normal.
    1 Replies
    93 Views
  11. Good morning Brentstarburst I've moved your post...

    Posted by Marc, 26-06-19
    Good morning Brentstarburst
    I've moved your post to this thread. Take a look at the info above :point_up:
    Hope this helps!
    5 Replies
    136 Views
  12. COMPLETED: Account sections of Pure Planet app and web to be taken offline for maintenance

    Posted by Marc, 25-06-19
    Hi everyone

    Just to let you know that the Pure Planet app and website is getting some scheduled maintenance on Wednesday which means some account sections will be taken offline.

    From 7am until...
    1 Replies
    93 Views
  13. That's brill sig siggi Looks like the fix for...

    Posted by Marc, 25-06-19
    That's brill sig siggi
    Looks like the fix for the move-in button is coming tomorrow.
    Thanks for the excellent feedback! Much appreciated. :)
    7 Replies
    84 Views
  14. Hey MartyB I've checked this out with our Smart...

    Posted by Marc, 25-06-19
    Hey MartyB
    I've checked this out with our Smart team. Yes by all means give Magnum a call so that they can have another attempt. If it fails to connect again then it means we'll need to investigate...
    22 Replies
    863 Views
  15. Hi siggi Welcome to the community! Thanks for...

    Posted by Marc, 25-06-19
    Hi siggi
    Welcome to the community!
    Thanks for posting.
    FYI I've merged your posts in different threads into one place. This is to avoid us having duplicate conversations in different places,...
    7 Replies
    84 Views
  16. Hi BigChi3f I've just posted over here...

    Posted by Marc, 25-06-19
    Hi BigChi3f
    I've just posted over here about the IHD issue being reported by some Members. It's got some useful troubleshooting tips, and also how to let us know if it still doesn't sort it. :up:
    45 Replies
    1,631 Views
  17. Hi leedelph That's encouraging news! Thanks for...

    Posted by Marc, 25-06-19
    Hi leedelph
    That's encouraging news! Thanks for the update.
    Also, FYI I've just posted over here about the IHD issue being reported by some Members. It's got some useful troubleshooting tips, and...
    32 Replies
    848 Views
  18. Hi MartyB I've just posted over here...

    Posted by Marc, 25-06-19
    Hi MartyB
    I've just posted over here about the IHD issue being reported by some Members. It's got some useful troubleshooting tips, and also how to let us know if it still doesn't sort it.
    22 Replies
    863 Views
  19. Hi GreenReaper I've just posted over here...

    Posted by Marc, 25-06-19
    Hi GreenReaper
    I've just posted over here about the IHD issue being reported by some Members. It's got some useful troubleshooting tips, and also how to let us know if it still doesn't sort it.
    4 Replies
    125 Views
  20. We’re looking into IHD display issues reported by some Members in our Smart meters pilot

    Posted by Marc, 25-06-19
    Just to let Members who are part of our Smart meter pilot know that we’re looking into an in-home display (IHD) issue.

    Some Pure Planet Members who’ve had a second generation (aka ‘SMETS2’) meter...
    5 Replies
    136 Views
  21. ​WattBot is now out of surgery and back up and...

    Posted by Marc, 25-06-19
    ​WattBot is now out of surgery and back up and running.
    5 Replies
    178 Views
  22. Hi brendanok Welcome to the community! Thanks...

    Posted by Marc, 25-06-19
    Hi brendanok
    Welcome to the community! Thanks for posting :D
    Solar panel accounts are called Feed-In Tariffs (FITs). We're unable to provide FITs at the moment.
    They're independent of your...
    7 Replies
    66 Views
  23. Pure Planet quiz - how much do you know about renewable energy?

    Posted by Marc, 24-06-19
    Take the Pure Planet quiz and see how much you know about renewable energy and how to get the best from your account.

    We’ve got 14 fun and informative teasers - multiple choice or true/false - for...
    5 Replies
    98 Views
  24. Sounds like your phone may not be compatible....

    Posted by Marc, 24-06-19
    Sounds like your phone may not be compatible. What kind of phone have you got?
    Do you have access to a web browser on a desktop? If so you can complete the account set-up there.
    17 Replies
    185 Views
  25. How's the head today woz :rolleyes:;)

    Posted by Marc, 24-06-19
    How's the head today woz :rolleyes:;)
    457 Replies
    26,125 Views