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Type: Posts; User: Duppy

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  1. Hi John, If you want to make a referral, go to...

    Posted by Duppy, 25-06-19
    Hi John,
    If you want to make a referral, go to the app and click on the refer friends circle, this will open a web page with your referral code, and a means to share it.
    Hope this helps.
    1 Replies
    13 Views
  2. Hi Davidsjay, welcome to the community. When you...

    Posted by Duppy, 25-06-19
    Hi Davidsjay, welcome to the community.
    When you post here you are talking to customers of Pure Planet like yourself.
    If you have been asked for a meter reading, you submit them from within the...
    2 Replies
    22 Views
  3. While I don't usually do 200 mile journeys, I...

    Posted by Duppy, 24-06-19
    While I don't usually do 200 mile journeys, I recently had to take my son to the venue in the Lake District where he will be holding his wedding. After picking him up from Manchester I then drove to...
    17 Replies
    756 Views
  4. Hi John, you only need to submit meter photos for...

    Posted by Duppy, 24-06-19
    Hi John, you only need to submit meter photos for your first readings,they are not needed after that unless PP ask for them
    1 Replies
    19 Views
  5. Hi Evaf, Welcome to the community. Are you...

    Posted by Duppy, 24-06-19
    Hi Evaf, Welcome to the community.
    Are you logged into the app, is there anything the community can help you with?
    17 Replies
    182 Views
  6. Poll: I must admit I skimmed that

    Posted by Duppy, 20-06-19
    I must admit I skimmed that
    15 Replies
    204 Views
  7. I haven't tried on the laptop yet, the battery...

    Posted by Duppy, 19-06-19
    I haven't tried on the laptop yet, the battery died some time ago and must always be plugged in, plus it takes forever to load up, re the android 4.4.2 device that's why there is no app installed but...
    30 Replies
    700 Views
  8. I am unable to log in to the web page, I have...

    Posted by Duppy, 19-06-19
    I am unable to log in to the web page, I have tried on three devices all android using chrome browser. On two of the devices I have the app installed and the email log in link tries to log me into...
    30 Replies
    700 Views
  9. Looks right to me

    Posted by Duppy, 17-06-19
    Looks right to me
    3 Replies
    68 Views
  10. Just wondering woz, did you skim read it

    Posted by Duppy, 16-06-19
    Thread: My tariff
    Just wondering woz, did you skim read it
    15 Replies
    219 Views
  11. MrSmart, regarding your IHD I had a similar...

    Posted by Duppy, 14-06-19
    MrSmart, regarding your IHD I had a similar situation but mine was gas not showing. I turned off the IHD (unplugged it ) waited a few seconds then plugged back in again, both then showed up on the...
    4 Replies
    108 Views
  12. Hi faiziaf, When you have started the "switch "...

    Posted by Duppy, 14-06-19
    Hi faiziaf,
    When you have started the "switch " via the app, the app will ask you for your meter readings and also ask for photos when it's near your "switch date
    6 Replies
    123 Views
  13. Hi SuzyC,I am sorry to hear that you are...

    Posted by Duppy, 14-06-19
    Hi SuzyC,I am sorry to hear that you are suffering from insomnia and tinnitus.
    I have suffered from tinnitus for nearly twenty years, and know how debilitating it can be, I also believe that the two...
    10 Replies
    188 Views
  14. Is that offered smart meters, or had them...

    Posted by Duppy, 12-06-19
    Is that offered smart meters, or had them installed?. There is a big difference
    10 Replies
    160 Views
  15. Sorry about that, it didn't attach for some...

    Posted by Duppy, 11-06-19
    Sorry about that, it didn't attach for some reason https://community.purepla.net/content/241-how-to-read-your-smart-meter#ckb_start, if still no joy, you may have to contact the PP team, go to your...
    5 Replies
    65 Views
  16. Hi Cadleigh, it could be that the meter needs...

    Posted by Duppy, 11-06-19
    Hi Cadleigh, it could be that the meter needs waking up, you need to press one of the buttons,Follow this guide, if you get stuck refer back here for more advice
    5 Replies
    65 Views
  17. Hi Andrew, first of all Welcome to the community....

    Posted by Duppy, 10-06-19
    Hi Andrew, first of all Welcome to the community.
    Amazon vouchers are sent by email, have you checked your mail, include any spam or junk folders, they sometimes end up there depending on your...
    1 Replies
    61 Views
  18. Having said that, do you know what really,...

    Posted by Duppy, 10-06-19
    Having said that, do you know what really, really, makes me feel old?

    Remembering when a gallon of petrol cost less than a litre of petrol does now, oh for those heady days when I could fill up my...
    27 Replies
    436 Views
  19. As Angelabikerbabe says, you need to download the...

    Posted by Duppy, 10-06-19
    Thread: Meter Readings
    As Angelabikerbabe says, you need to download the app, get a quote and switch ( even though you aren't )
    In the meantime take meter readings and photos of your meters, they will be required later
    3 Replies
    71 Views
  20. Olwen makes a good point about getting the...

    Posted by Duppy, 10-06-19
    Olwen makes a good point about getting the installer to demonstrate the meters, when mine was fitted he quickly went over the IHD but not the meters. Maybe they think that as it's a smart meter you...
    9 Replies
    164 Views
  21. If you really want to confuse them, mention...

    Posted by Duppy, 09-06-19
    If you really want to confuse them, mention betamax
    27 Replies
    436 Views
  22. When you go into another room to get something,...

    Posted by Duppy, 09-06-19
    When you go into another room to get something, and when you get there forget what you have gone for.
    27 Replies
    436 Views
  23. Hi Yorck, welcome to the community. At the...

    Posted by Duppy, 09-06-19
    Hi Yorck, welcome to the community.
    At the moment it's not possible to add a second name to the account, but it is in the plans.
    Your statement can only be sent by email, to the address you used...
    1 Replies
    46 Views
  24. If you have the readings from the old meters it...

    Posted by Duppy, 07-06-19
    Thread: Meter readings
    If you have the readings from the old meters it can't do any harm to send them, I did when I had my meters fitted, although they haven't shown up on the app
    3 Replies
    114 Views
  25. Hi swa46, When you say you can't take a reading,...

    Posted by Duppy, 07-06-19
    Hi swa46,
    When you say you can't take a reading, do you mean the screen is blank, it is possible that it needs waking up, if this is the case have a look at this link about reading smart meters
    ...
    3 Replies
    105 Views