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Type: Posts; User: woz

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  1. hi vicci if you click on your name on the left...

    Posted by woz, 20-09-19
    hi vicci
    if you click on your name on the left there's a dropdown "view forum posts"
    4 Replies
    65 Views
  2. hi Marilyn As long as your switch to PP...

    Posted by woz, 20-09-19
    Thread: switching query
    hi Marilyn
    As long as your switch to PP completes, assuming you've instigated the switch, you should be OK to stay with PP - of course it will be a long while until the money end is sorted so if...
    1 Replies
    6 Views
  3. It's exactly what I was expecting but then I'm a...

    Posted by woz, 20-09-19
    It's exactly what I was expecting but then I'm a cynic...
    When have you ever known a large Uk infrastructure project to go accoring to plan and in budget?
    9 Replies
    118 Views
  4. hmmm, since I've not had mine changed I never...

    Posted by woz, 20-09-19
    hmmm, since I've not had mine changed I never knew that, good point well made!!
    15 Replies
    812 Views
  5. hi Pixie you should get an email a couple of...

    Posted by woz, 20-09-19
    hi Pixie
    you should get an email a couple of days or so after your switch in date.
    45 Replies
    3,214 Views
  6. hi cpullman When you switch you give your...

    Posted by woz, 20-09-19
    hi cpullman
    When you switch you give your opening readings to PP then a process occurs where both companies agree the readings, that can take up to 6 weeks but is usually quicker.
    Your smart meter...
    1 Replies
    2 Views
  7. hi Ros No, it will be fine, although just to...

    Posted by woz, 20-09-19
    hi Ros
    No, it will be fine, although just to point out that I think you will be asked for your first reading a 2 or 3 days before your switch in date.
    Have a great holiday!
    1 Replies
    8 Views
  8. hi Mary, welcome to the community. This has been...

    Posted by woz, 20-09-19
    hi Mary, welcome to the community.
    This has been the subject of much discussion and there are changes to the PP reward system planned.
    Also if you switch via MSE you can get credits to your bill,...
    15 Replies
    11,327 Views
  9. hi nicomanca HERE...

    Posted by woz, 20-09-19
    hi nicomanca
    HERE is a link which may help
    2 Replies
    8 Views
  10. ​https://community.purepla.net/content/145-How-do-...

    Posted by woz, 19-09-19
    Thread: Refund
    ​https://community.purepla.net/content/145-How-do-I-get-a-credit-balance-refunded#ckb_start
    2 Replies
    20 Views
  11. hi Anna you should get an email a few days after...

    Posted by woz, 19-09-19
    hi Anna
    you should get an email a few days after your switch date.
    1 Replies
    13 Views
  12. hi Phillipa with all the issues with smart...

    Posted by woz, 19-09-19
    hi Phillipa
    with all the issues with smart meters my advice is for you to send a set of readings via wattbot, in a foot weeks if you still are unable to send via the app as it could be quite some ...
    9 Replies
    118 Views
  13. hi Nige because until your meter is updated it...

    Posted by woz, 18-09-19
    hi Nige
    because until your meter is updated it won’t send readings and there are teething problems so until all is fixed i’m afraid you will need to send readings, but once a month is fine and don’t...
    3 Replies
    41 Views
  14. the question remains why is this happening when...

    Posted by woz, 18-09-19
    the question remains
    why is this happening when I post from my pc...but not from my phone?
    ahhhh just realised it’s surreal... that explains it then ..:D
    19 Replies
    197 Views
  15. hi Chestnut as per gwyndy’s reply but to add as...

    Posted by woz, 18-09-19
    hi Chestnut
    as per gwyndy’s reply but to add as this is very much account specific you need to talk to pp through wattbot, type message the team, and to add I too think you may have misunderstood...
    3 Replies
    32 Views
  16. hi this was a known issue that seems to have...

    Posted by woz, 18-09-19
    Thread: App not working
    hi
    this was a known issue that seems to have returned and is as far as i know caused by updates not being available at the same time for everyone, others have had the same problem but it’s...
    4 Replies
    43 Views
  17. hi Bamber What a lovely post and welcome to...

    Posted by woz, 18-09-19
    hi Bamber

    What a lovely post and welcome to the community!
    2 Replies
    39 Views
  18. hi JHolding don't worry about the estimated...

    Posted by woz, 18-09-19
    Thread: Account balance
    hi JHolding

    don't worry about the estimated readings, the way it works is that every time you submit real readings your statement will be updated and you are charged for what you use.
    Your...
    1 Replies
    18 Views
  19. hi Tim please can you post more details on why...

    Posted by woz, 18-09-19
    hi Tim
    please can you post more details on why you say PP are refusing to communicate?
    Have you been communicating via wattbot, message the team?
    PP have processed many many refunds, so I can't...
    3 Replies
    32 Views
  20. hi Chas, thanks for the update.can you look at...

    Posted by woz, 18-09-19
    hi Chas, thanks for the update.can you look at the email headers and see where it's come from?
    6 Replies
    34 Views
  21. hi Gordonandmarilyn you need to go to wattbot,...

    Posted by woz, 18-09-19
    Thread: Meter Readings
    hi Gordonandmarilyn

    you need to go to wattbot, type message the team and ask there, PP will probably agree to reduce your DD in the interim, and your statement will be estimated until you return....
    1 Replies
    15 Views
  22. hi chas as this is personal and account...

    Posted by woz, 18-09-19
    hi chas

    as this is personal and account specific you need to do this through wattbot, type message the team and ask there. Replies not instant, circa 24 hrs
    6 Replies
    34 Views
  23. hi the 99999 is normal, it's set to roll over...

    Posted by woz, 18-09-19
    hi

    the 99999 is normal, it's set to roll over and start from zero.(lucky you you got a free unit)
    The gas usage on the ihd isn't instant, it updates after 30 mins (I believe)
    (looking at the...
    6 Replies
    193 Views
  24. hi AlanIgnore the in-home display, you need to...

    Posted by woz, 18-09-19
    hi AlanIgnore the in-home display, you need to read the actual meters for the moment until the issues are resolved
    here is a link which should help...
    1 Replies
    45 Views
  25. hi Sammie15 Technical issue or not that isn't...

    Posted by woz, 18-09-19
    Thread: No statements
    hi Sammie15

    Technical issue or not that isn't good enough.
    3 months is a long time. Have you been in communication through wattbot?
    If you've been submitting readings hopefully someone should be...
    3 Replies
    45 Views