Type: Posts; User: The Thinker
Posted by The Thinker, 04-05-19Thread: Paying off over usage
I would just go to the help section in the app. Use wattbot. Type 'message the team' you will then be able to explain what you want to do. I can't see it being a problem at all. They...2 Replies158 Views
Posted by The Thinker, 26-04-19
I personally am not that obsessive about the graphs as some may be. I like to look and see roughly how things look month to month. As I have been so impressed with the price, attitude, community and...16 Replies793 Views
Posted by The Thinker, 24-04-19Thread: REGO's
Wow. The knowledge people on this thread is incredible! I'm glad there are people clever enough to ask and answer these questions. Really informative thread and contributions. Thanks to all involved 👍14 Replies930 Views
Posted by The Thinker, 23-04-19Thread: Paying extra
As explained by Strutt G. I had the opposing problem and was paying too much. Used wattbot and all was resolved with minimum fuss. If you follow instructions from strutt g, you...2 Replies163 Views
Posted by The Thinker, 20-04-19Thread: Heat pump tumble dryers
My only understanding of heat pump dryers is they re use heat/energy from drying the clothes as part of the process. This results in taking longer to dry but using less energy!
So I...2 Replies244 Views
Posted by The Thinker, 20-04-19Thread: HAPPY EASTER
Thanks. Same to you woz. Thanks for all the help you give within the community. Best wishes to all 😎8 Replies253 Views
Posted by The Thinker, 14-04-19Thread: Meter reading
Welcome to the community. PP will usually let you know when a meter reading is due. When it does, the app will change accordingly to allow it.
If you are concerned that the reading...8 Replies320 Views
Posted by The Thinker, 07-04-19Thread: Credit in my account
Hi Gren. As described by Strutt G above. My experience of this: After 3 months I asked for an early review as I was considerably over a month in advance in credit. My payments were too high due to...2 Replies177 Views
Posted by The Thinker, 06-04-19Thread: British Gas bill
Hi Gosia. You shouldn't have to pay for the same energy twice. I wouldn't just accept this. Compare the final bill with what they say was the actual final reading on your meter. If you had to pay...5 Replies249 Views
Thread: Large amount of credit
Hi Titans, just for info, I used the method described by Angelabikerbabe and Jon1. I had payments that had built up a credit of more than a month's payment. Used wattbot to message the team. Within a...3 Replies224 Views
Thread: warm home discount
Never heard of this fleebleflam so sorry I can't help. Thanks for asking though as it's now got me looking into warm home discount!! Hope you get the answers you need. 👍4 Replies273 Views
Thread: In today's Times
Thanks stephenrand. I'm not a times subscriber so unfortunately it won't let me read the full article.5 Replies394 Views
Posted by The Thinker, 09-03-19Thread: Bills
You should have been emailed your statements/bills.
If they aren't in your inbox, check spam folder.
You cannot access bills via the app. You can though look at your usage in ££ and...1 Replies153 Views
Posted by The Thinker, 05-03-19
Brilliant update. Really pleased I switched to PP. Best energy supplier I have ever had. For many reasons. Keep it up pp and the pp community. 👍👍5 Replies618 Views
Posted by The Thinker, 01-03-19Thread: Leaving the supply
Sorry to hear your so unhappy with pp. For me personally I found it very clear that pp don't have a phone number because it's an app based supplier. I also looked into what I signed up to and it was...2 Replies215 Views
Posted by The Thinker, 24-02-19Thread: Confused
Have you got the pure planet app? If so go to wattbot and message the team. They will get back to you with an answer. Pure planet do not have a contact number as they are an app based...2 Replies194 Views
Posted by The Thinker, 24-02-19Thread: £25 Amazon Voucher
Just use the app, go to help section and use wattbot.
Type message the team. Then explain the issue. They will get back to you in a couple of days. From memory, it does take a few weeks...2 Replies463 Views
I don't believe pp are in the business of trying to catch you out. My experience has been really positive with them
If the readings they have are accurate, the bills will be.
You do...2 Replies220 Views
No worries 👍4 Replies205 Views
Thread: Monthly bill
My understanding is that pp do accept you reading, but generate the bill a couple of days later. So they estimate the difference between readings and bill date.
I may be completely...2 Replies183 Views
Not sure of the best way other than the app. I would imagine Mark From pp will see this and respond. He usually does. If you don't get a response, I don't mind messaging the team in your...4 Replies205 Views
Posted by The Thinker, 18-02-19Thread: Communication with Pure Planet
See message from Angelabikerbabe. This is the way to communicate with pp. Wattbot is in the help section of the app.5 Replies294 Views
Posted by The Thinker, 18-02-19Thread: Message to the Pp team HELP
Hi Rustion. I would send a message to the pp team. In the app, go to wattbot. Type in "send a message to the team" follow this with the problem you have described and they will get back to you within...3 Replies210 Views