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Type: Posts; User: vicci

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  1. Thanks Woz! Didn't know that so very useful

    Posted by vicci, 20-09-19
    Thanks Woz! Didn't know that so very useful
    5 Replies
    176 Views
  2. Hi Nataly, thanks for your reply and sorry I...

    Posted by vicci, 20-09-19
    Hi Nataly, thanks for your reply and sorry I didn't get back to you but I couldn't find my question again!
    All sorted - user error, he was clicking on the email link on his computer, not on his...
    5 Replies
    176 Views
  3. Colleague switching has issues with both the app and the website

    Posted by vicci, 11-09-19
    Can you please help. My colleague has tried to switch to PurePlanet but his app doesn't work. When he clicks the email with the link to activate the app nothing happens - you've asked for a meter...
    5 Replies
    176 Views
  4. Hi Marc. I received another two emails last...

    Posted by vicci, 20-07-18
    Hi Marc. I received another two emails last night about switching from Pure Planet - is it possible just put a note on the account that I am NOT switching at all and I won't keep emailing you? My...
    8 Replies
    944 Views
  5. Many thanks again Marc

    Posted by vicci, 19-07-18
    Many thanks again Marc
    8 Replies
    944 Views
  6. Marc I've just received an email saying I'm...

    Posted by vicci, 19-07-18
    Marc I've just received an email saying I'm leaving with my gas now!!!!!!!!!! I AM NOT LEAVING!!! Please can you block the switch I don't even know which company has instigated it. I don't know...
    8 Replies
    944 Views
  7. Many thanks Marc, just need the confirmation that...

    Posted by vicci, 28-06-18
    Many thanks Marc, just need the confirmation that it would be sorted
    8 Replies
    944 Views
  8. Incorrect Switch Notification

    Posted by vicci, 28-06-18
    Hi, I've received an email from Pure Planet to say sorry you are leaving but I am not. I haven't instigated a switch and I don't want to move from Pure Planet. I have tried contacting customer...
    8 Replies
    944 Views