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Type: Posts; User: woz

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  1. hi Abrar Have you moved into a property supplied...

    Posted by woz, 21-11-19
    hi Abrar
    Have you moved into a property supplied by Pure Planet?
    Have you registered with PP and had any statements from Pure Planet?
    ​​​​​​​I'm unclear on what you mean by paid for Npower for a...
    2 Replies
    40 Views
  2. hi Chris ​​​​​​​use wattbot, type message the...

    Posted by woz, 21-11-19
    Thread: Smart Meater
    hi Chris
    ​​​​​​​use wattbot, type message the team and ask there. You'll get a reply within a day or 2.
    8 Replies
    37 Views
  3. Hi marc will this address the inability to...

    Posted by woz, 19-11-19
    Hi marc
    will this address the inability to submit gas unless electric is submitted?
    2 Replies
    103 Views
  4. hi skarpeki my guess is that you have switched...

    Posted by woz, 19-11-19
    hi skarpeki
    my guess is that you have switched but e.on have not yet produced the final bill which is why the account is still active. Pp should confirm that they have sent eon the final readings....
    6 Replies
    314 Views
  5. hi Graham ​​​​​​​refreshing first post, I'm sure...

    Posted by woz, 16-11-19
    Thread: Pure Planet
    hi Graham
    ​​​​​​​refreshing first post, I'm sure you'll be happy here!
    6 Replies
    76 Views
  6. hi haseeb it isn't certain which way round they...

    Posted by woz, 16-11-19
    hi haseeb
    it isn't certain which way round they are, I say this because although in most cases the night reading is lower than the day reading because most people, unless they run night storage...
    5 Replies
    67 Views
  7. hi all I have been away and sadly missed this...

    Posted by woz, 15-11-19
    hi all
    I have been away and sadly missed this interchange. it's clear that nothing anyone can or will say will persuade Mr Anon, (that he may be wrong) although having said that there are some...
    31 Replies
    272 Views
  8. hi Wingraham there is no account number as such,...

    Posted by woz, 15-11-19
    Thread: Account no
    hi Wingraham
    there is no account number as such, the reason another helpful member asked for what reason it was requested and why it was so important was to help suggest a way round this, not to pry...
    5 Replies
    104 Views
  9. nice one!

    Posted by woz, 15-11-19
    nice one!
    11 Replies
    125 Views
  10. hi nina This should not happen but it seems to...

    Posted by woz, 12-11-19
    Thread: App Update
    hi nina
    This should not happen but it seems to have resurfaced. As suggested try deleting and reinstall. I mentioned it to pp a short while back and I believe and hope it’s being looked at again....
    5 Replies
    95 Views
  11. hi mared your smart meter is still working, the...

    Posted by woz, 08-11-19
    hi mared
    your smart meter is still working, the in home display has stopped not the meter. If you need help reading the actual meters post back.
    34 Replies
    4,633 Views
  12. hi manselton Your supposition about prices just...

    Posted by woz, 08-11-19
    hi manselton
    Your supposition about prices just failed, PP don't increase their prices after a year, it's a variable tariff and can go up or down with 2 weeks notice.
    ​​​​​​​
    34 Replies
    4,633 Views
  13. I'm on gmail and the login mail arrives within 10...

    Posted by woz, 08-11-19
    Thread: Loggin In
    I'm on gmail and the login mail arrives within 10 secs always. Are your settings askew?
    9 Replies
    346 Views
  14. hi greedypig don't take readings from the Ihd,...

    Posted by woz, 08-11-19
    hi greedypig
    don't take readings from the Ihd, you can't rely on them, you need to try reading the meters, usually press 9 or A to wake meters
    post back if you need more help.
    127 Replies
    124,555 Views
  15. hi Simat Does this help?...

    Posted by woz, 06-11-19
    hi Simat
    Does this help?
    https://community.purepla.net/content/177-What-is-an-erroneous-transfer#ckb_start
    2 Replies
    63 Views
  16. You don't need POE to operate the door, my guess...

    Posted by woz, 06-11-19
    Thread: Handy DIY tips?
    You don't need POE to operate the door, my guess is there are probably a set of contacts you can wire to to operate remotely, but is the idea to open it from the wifi?

    i know a friendly sparky who...
    12 Replies
    182 Views
  17. hi Grichardson Your smart meter does work (or it...

    Posted by woz, 06-11-19
    hi Grichardson
    Your smart meter does work (or it should) you just need to press a button to wake up the screen. You can't do any harm by pressing the wrong button so don't worry about that. If it's...
    4 Replies
    76 Views
  18. hi whatbot if you think the following is obvious...

    Posted by woz, 06-11-19
    hi whatbot
    if you think the following is obvious feel free to disregard, but I feel a word or two explaining billing might help (if not for you then for others).
    Your monthly payments are just...
    12 Replies
    279 Views
  19. hi Marta Pure Planet may email you but it's...

    Posted by woz, 06-11-19
    Thread: Address email
    hi Marta
    Pure Planet may email you but it's usually on a no reply email, except under certain circumstances wher you can reply, in which case it will be clear by the content of the mail. Put simply...
    2 Replies
    43 Views
  20. hi Jowl You might find THIS...

    Posted by woz, 06-11-19
    Thread: Handy DIY tips?
    hi Jowl
    You might find THIS useful, but...
    If you're going to use a spark (which you'll have to get a cert AND to make sure earthing and disconnection times are OK) my advice is to get the spark in...
    12 Replies
    182 Views
  21. hi Tony I don't know about sour grapes, but I...

    Posted by woz, 06-11-19
    Thread: Refund
    hi Tony
    I don't know about sour grapes, but I have to agree that posting criticism of other companies in response to someone who has switched because they aren't happy with PP is neither...
    9 Replies
    203 Views
  22. Thanks Nataly and Marc and to all for putting up...

    Posted by woz, 05-11-19
    Thanks Nataly and Marc and to all for putting up with me!

    The volume of posts is challenging, and a great sign that the community is growing. The tenacity of regular posters is really...
    18 Replies
    962 Views
  23. hi Gab I assumed it was the IHD showing an...

    Posted by woz, 05-11-19
    hi Gab
    I assumed it was the IHD showing an error and the meter was readable by pressing the button to wake it up - maybe I assumed incorrectly?
    6 Replies
    654 Views
  24. hi Stubbyd I regularly use a laptop with chrome...

    Posted by woz, 05-11-19
    Thread: Community Login
    hi Stubbyd
    I regularly use a laptop with chrome firefox or even edge on accasion and the login process is fine.
    I quite like not having to remeber another password.
    There is one snag I grant you,...
    7 Replies
    166 Views
  25. hi Anne Don't fret if you can't send a reading...

    Posted by woz, 05-11-19
    Thread: Meter reading
    hi Anne
    Don't fret if you can't send a reading when you get the reminder, you can send readings any time, so once you're in a position to send readings just send them then. If you can then continue...
    2 Replies
    71 Views