Type: Posts; User: woz
Posted by woz, 21-11-19Thread: The suppler for gas
Have you moved into a property supplied by Pure Planet?
Have you registered with PP and had any statements from Pure Planet?
I'm unclear on what you mean by paid for Npower for a...2 Replies40 Views
Posted by woz, 19-11-19
will this address the inability to submit gas unless electric is submitted?2 Replies103 Views
Posted by woz, 19-11-19Thread: 2 Energy suppliers
my guess is that you have switched but e.on have not yet produced the final bill which is why the account is still active. Pp should confirm that they have sent eon the final readings....6 Replies314 Views
Posted by woz, 16-11-19Thread: Pure Planet
refreshing first post, I'm sure you'll be happy here!6 Replies76 Views
Posted by woz, 16-11-19
it isn't certain which way round they are, I say this because although in most cases the night reading is lower than the day reading because most people, unless they run night storage...5 Replies67 Views
Thread: Best switching site
I have been away and sadly missed this interchange. it's clear that nothing anyone can or will say will persuade Mr Anon, (that he may be wrong) although having said that there are some...31 Replies272 Views
Thread: Account no
there is no account number as such, the reason another helpful member asked for what reason it was requested and why it was so important was to help suggest a way round this, not to pry...5 Replies104 Views
Posted by woz, 12-11-19Thread: App Update
This should not happen but it seems to have resurfaced. As suggested try deleting and reinstall. I mentioned it to pp a short while back and I believe and hope it’s being looked at again....5 Replies95 Views
your smart meter is still working, the in home display has stopped not the meter. If you need help reading the actual meters post back.34 Replies4,633 Views
Your supposition about prices just failed, PP don't increase their prices after a year, it's a variable tariff and can go up or down with 2 weeks notice.
34 Replies4,633 Views
Thread: Loggin In
I'm on gmail and the login mail arrives within 10 secs always. Are your settings askew?9 Replies346 Views
don't take readings from the Ihd, you can't rely on them, you need to try reading the meters, usually press 9 or A to wake meters
post back if you need more help.127 Replies124,555 Views
Thread: Handy DIY tips?
You don't need POE to operate the door, my guess is there are probably a set of contacts you can wire to to operate remotely, but is the idea to open it from the wifi?
i know a friendly sparky who...12 Replies182 Views
Thread: Can’t give readings
Your smart meter does work (or it should) you just need to press a button to wake up the screen. You can't do any harm by pressing the wrong button so don't worry about that. If it's...4 Replies76 Views
if you think the following is obvious feel free to disregard, but I feel a word or two explaining billing might help (if not for you then for others).
Your monthly payments are just...12 Replies279 Views
Thread: Address email
Pure Planet may email you but it's usually on a no reply email, except under certain circumstances wher you can reply, in which case it will be clear by the content of the mail. Put simply...2 Replies43 Views
Thread: Handy DIY tips?
You might find THIS useful, but...
If you're going to use a spark (which you'll have to get a cert AND to make sure earthing and disconnection times are OK) my advice is to get the spark in...12 Replies182 Views
Thanks Nataly and Marc and to all for putting up with me!
The volume of posts is challenging, and a great sign that the community is growing. The tenacity of regular posters is really...18 Replies962 Views
Thread: Community Login
I regularly use a laptop with chrome firefox or even edge on accasion and the login process is fine.
I quite like not having to remeber another password.
There is one snag I grant you,...7 Replies166 Views
Thread: Meter reading
Don't fret if you can't send a reading when you get the reminder, you can send readings any time, so once you're in a position to send readings just send them then. If you can then continue...2 Replies71 Views