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Type: Posts; User: woz

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  1. hi Nige because until your meter is updated it...

    Posted by woz, 18-09-19
    Thread: Smart meters
    hi Nige
    because until your meter is updated it won’t send readings and there are teething problems so until all is fixed i’m afraid you will need to send readings, but once a month is fine and don’t...
    3 Replies
    35 Views
  2. the question remains why is this happening when...

    Posted by woz, 18-09-19
    the question remains
    why is this happening when I post from my pc...but not from my phone?
    ahhhh just realised it’s surreal... that explains it then ..:D
    18 Replies
    188 Views
  3. hi Chestnut as per gwyndy’s reply but to add as...

    Posted by woz, 18-09-19
    hi Chestnut
    as per gwyndy’s reply but to add as this is very much account specific you need to talk to pp through wattbot, type message the team, and to add I too think you may have misunderstood...
    3 Replies
    32 Views
  4. hi this was a known issue that seems to have...

    Posted by woz, 18-09-19
    Thread: App not working
    hi
    this was a known issue that seems to have returned and is as far as i know caused by updates not being available at the same time for everyone, others have had the same problem but it’s...
    4 Replies
    40 Views
  5. hi Bamber What a lovely post and welcome to...

    Posted by woz, 18-09-19
    hi Bamber

    What a lovely post and welcome to the community!
    2 Replies
    34 Views
  6. hi JHolding don't worry about the estimated...

    Posted by woz, 18-09-19
    Thread: Account balance
    hi JHolding

    don't worry about the estimated readings, the way it works is that every time you submit real readings your statement will be updated and you are charged for what you use.
    Your...
    1 Replies
    17 Views
  7. hi Tim please can you post more details on why...

    Posted by woz, 18-09-19
    hi Tim
    please can you post more details on why you say PP are refusing to communicate?
    Have you been communicating via wattbot, message the team?
    PP have processed many many refunds, so I can't...
    3 Replies
    22 Views
  8. hi Chas, thanks for the update.can you look at...

    Posted by woz, 18-09-19
    hi Chas, thanks for the update.can you look at the email headers and see where it's come from?
    6 Replies
    34 Views
  9. hi Gordonandmarilyn you need to go to wattbot,...

    Posted by woz, 18-09-19
    Thread: Meter Readings
    hi Gordonandmarilyn

    you need to go to wattbot, type message the team and ask there, PP will probably agree to reduce your DD in the interim, and your statement will be estimated until you return....
    1 Replies
    14 Views
  10. hi chas as this is personal and account...

    Posted by woz, 18-09-19
    hi chas

    as this is personal and account specific you need to do this through wattbot, type message the team and ask there. Replies not instant, circa 24 hrs
    6 Replies
    34 Views
  11. hi the 99999 is normal, it's set to roll over...

    Posted by woz, 18-09-19
    hi

    the 99999 is normal, it's set to roll over and start from zero.(lucky you you got a free unit)
    The gas usage on the ihd isn't instant, it updates after 30 mins (I believe)
    (looking at the...
    6 Replies
    189 Views
  12. hi AlanIgnore the in-home display, you need to...

    Posted by woz, 18-09-19
    hi AlanIgnore the in-home display, you need to read the actual meters for the moment until the issues are resolved
    here is a link which should help...
    1 Replies
    45 Views
  13. hi Sammie15 Technical issue or not that isn't...

    Posted by woz, 18-09-19
    Thread: No statements
    hi Sammie15

    Technical issue or not that isn't good enough.
    3 months is a long time. Have you been in communication through wattbot?
    If you've been submitting readings hopefully someone should be...
    3 Replies
    43 Views
  14. hi marcin what kind of meter is it, is the...

    Posted by woz, 18-09-19
    hi marcin

    what kind of meter is it, is the display blank or does it have numbers on it and which meter, gas or electric or both?
    2 Replies
    45 Views
  15. hi moy lewis It's possible that they may have...

    Posted by woz, 18-09-19
    Thread: meter readings
    hi moy lewis

    It's possible that they may have the wrong email or there was a typo, but.....
    Did you get a welcome pack email to that address when you switched? Are you sure you've switched, if...
    2 Replies
    40 Views
  16. 2771 hi Rovert I believe the usage level...

    Posted by woz, 18-09-19
    2771

    hi Rovert


    I believe the usage level (see P24 of above) is set by PP (the supplier)
    As far as I know only they can change it.
    I may be wrong?
    I think you'll need to message the team...
    4 Replies
    62 Views
  17. hi Philippa It does and it doesn't...(that...

    Posted by woz, 18-09-19
    hi Philippa

    It does and it doesn't...(that sounds unhelpful but it's not intended to be so)
    Your direct debit won't be affected but your statement will be estimated.
    Chances are the estimate...
    5 Replies
    101 Views
  18. hi easerine no you have to have a cooling off...

    Posted by woz, 17-09-19
    Thread: Switching daye
    hi easerine
    no you have to have a cooling off period-14 days, a switch normally takes 17 days if all goes well, which by and large it does. Why are you asking?
    I suspect the extra few days will...
    1 Replies
    38 Views
  19. thanks for the update ozzy, post back if any...

    Posted by woz, 17-09-19
    Thread: The App
    thanks for the update ozzy, post back if any probs.
    It’s a busy time for owls what with all those mice running rampant....
    4 Replies
    74 Views
  20. hi hut if you’re absolutely sure you never...

    Posted by woz, 17-09-19
    hi hut
    if you’re absolutely sure you never switched in recall the direct debit from your bank it’s the quickest way and send a message in wattbot type message the team and inform pp you’ve done...
    4 Replies
    60 Views
  21. hi hjqd ​type message the team and your...

    Posted by woz, 17-09-19
    hi hjqd
    ​type message the team and your question replies not instant circa 24 h
    can the community help at all?
    1 Replies
    30 Views
  22. hi john how did you switch?(online app...

    Posted by woz, 17-09-19
    Thread: switch
    hi john
    how did you switch?(online app comparison site etc)
    ​and when?
    1 Replies
    34 Views
  23. marc, this is posted from my phone. ​This...

    Posted by woz, 17-09-19
    marc, this is posted from my phone.
    ​This thread is about a bug that affects my posts on my computer. When I start a new line it’s ignored, see start of thread for explanation.
    18 Replies
    188 Views
  24. hello Kernowbysvykken (good scrabble score with...

    Posted by woz, 17-09-19
    hello Kernowbysvykken (good scrabble score with that name!)

    was it in wattbot, if so check there, give it a day or 2 replies aren't instant.
    1 Replies
    46 Views
  25. I chose my words carefully, I'm not in a position...

    Posted by woz, 17-09-19
    Thread: Leaving you
    I chose my words carefully, I'm not in a position to make any promises and Smart meters have teething problems. I've helped as much as I can, sorry.
    11 Replies
    295 Views