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Type: Posts; User: ahmedhas

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  1. Hi woz, I’m not at home atm I will check my meter...

    Posted by ahmedhas, 17-05-19
    Thread: My account
    Hi woz, I’m not at home atm I will check my meter when I get home but all our lightbulbs are LEDs bar a couple. Heat I never past 17 degrees c but no double glazing
    Will check out my meter and get...
    14 Replies
    404 Views
  2. Hello, we don’t have an ev but there are 7 people...

    Posted by ahmedhas, 16-05-19
    Thread: My account
    Hello, we don’t have an ev but there are 7 people in the house with 5 bedrooms. We are dual fuel and been with pp since the latter part of last year.

    We do meter readings almost every month and...
    14 Replies
    404 Views
  3. Hi everyone, so sorry for muddying the waters...

    Posted by ahmedhas, 16-05-19
    Thread: My account
    Hi everyone, so sorry for muddying the waters here! My dd for may is £130 and account does say -£409 what am I doing wrong? Thanks
    14 Replies
    404 Views
  4. Don’t worry, this is how pp charging works. They...

    Posted by ahmedhas, 15-05-19
    Thread: My account
    Don’t worry, this is how pp charging works. They take a fixed direct debit of a pre calculated amount once every month ( this amount changes from summer and winter months, more in winter than summer)...
    14 Replies
    404 Views
  5. I’m sorry to hear of your loss. To sort this...

    Posted by ahmedhas, 14-05-19
    I’m sorry to hear of your loss.
    To sort this out, you will need to talk to the pp team direct through wattbot in the app. Under the help section find ask wattbot. Then type ‘message the team’ and...
    2 Replies
    59 Views
  6. During the peak of winter we were managing almost...

    Posted by ahmedhas, 08-05-19
    Thread: Winter bills
    During the peak of winter we were managing almost £200 combined. Majority gas
    What kind of numbers are you getting?
    1 Replies
    61 Views
  7. To keep costs down, pp don’t have call centres ...

    Posted by ahmedhas, 08-05-19
    To keep costs down, pp don’t have call centres
    Type into wattbot ‘message the team’ then type your query. Someone will get back to you within a couple of days. Hope this helps
    1 Replies
    54 Views
  8. Hi, you are going to need to try contacting the...

    Posted by ahmedhas, 10-04-19
    Thread: Billing
    Hi, you are going to need to try contacting the pp team again via wattbot in the app. Someone should respond in a couple of days.
    They will sort this for you
    hope this helps
    3 Replies
    140 Views
  9. Hi Waad, You are talking to pp members in this...

    Posted by ahmedhas, 09-04-19
    Thread: Pdf statement
    Hi Waad,
    You are talking to pp members in this community.

    to resend this, you should talk to the team directly through wattbot. in the pp app, find the help section and under 'ask wattbot' type...
    2 Replies
    111 Views
  10. Great knowledge guys! thanks

    Posted by ahmedhas, 09-04-19
    Great knowledge guys! thanks
    5 Replies
    207 Views
  11. Hi, the rollout of generation 2 smart meters will...

    Posted by ahmedhas, 09-04-19
    Thread: Smart meters
    Hi, the rollout of generation 2 smart meters will be this year. See this FAQ for more info: https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    I hope this helps!
    1 Replies
    126 Views
  12. hello, as far as I know, pp don't do call outs...

    Posted by ahmedhas, 08-04-19
    hello,
    as far as I know, pp don't do call outs like this
    this would need to be arranged by your previous supplier
    I hope this helps
    __
    3 Replies
    163 Views
  13. PP Clock is wrong

    Posted by ahmedhas, 08-04-19
    Hi everyone, hope you are all well!
    just thought id point out that the clock for post times is slow by an hour.
    probably wasn't changed for BST
    hope this is useful
    5 Replies
    207 Views
  14. Hello, what was this call regarding. if you can...

    Posted by ahmedhas, 08-04-19
    Hello,
    what was this call regarding. if you can give us some more info we can help you better.
    judging by your post title you need to set up an account? who said they'd call you because pure planet...
    5 Replies
    186 Views
  15. hello, welcome to the pp community! You are...

    Posted by ahmedhas, 08-04-19
    hello, welcome to the pp community!
    You are going to need to contact the team directly to sort this out best.
    Open you pp app whilst logged in and under the help section find 'ask wattbot'
    then...
    4 Replies
    166 Views
  16. Hi, did you use your referral link? you can check...

    Posted by ahmedhas, 03-04-19
    Thread: Refer a friend
    Hi, did you use your referral link? you can check the status of your referral by opening your app and clicking the circle with referral's friends written in it. this will open a web page and if you...
    4 Replies
    307 Views
  17. hi, you should get help from pp directly through...

    Posted by ahmedhas, 03-04-19
    hi, you should get help from pp directly through the app and wattbot. Under the help section find 'ask wattbot' and type 'message the team' then type your query. someone should get back to you in a...
    2 Replies
    115 Views
  18. welcome to pp. As said above make sure you have...

    Posted by ahmedhas, 03-04-19
    welcome to pp. As said above make sure you have downloaded the app and signed in with the email you used to join. a countdown should show on the app front page. If still unsure contact the team...
    3 Replies
    249 Views
  19. hi, you are going to need to contact pp directly...

    Posted by ahmedhas, 03-04-19
    Thread: Move the home
    hi, you are going to need to contact pp directly through wattbot in the pp app.Go to to the help section and find 'ask wattbot'. type 'message the team' and then explain what's happening. someone...
    3 Replies
    163 Views
  20. https://youtu.be/EVh15aUt8-c

    Posted by ahmedhas, 03-04-19
    https://youtu.be/EVh15aUt8-c
    6 Replies
    220 Views
  21. Tim Minchin has a ‘canvas bag’ song to promote...

    Posted by ahmedhas, 02-04-19
    Tim Minchin has a ‘canvas bag’ song to promote re-usable bags.
    6 Replies
    220 Views
  22. Try contacting the team via the app in wattbot. ...

    Posted by ahmedhas, 02-04-19
    Thread: Closing account
    Try contacting the team via the app in wattbot. Under the help section type “message the team” and then type your query. Someone should get back to you in a couple of days. I hope this helps!
    1 Replies
    77 Views
  23. Hi, I’m sorry to hear you are having problems...

    Posted by ahmedhas, 01-04-19
    Hi, I’m sorry to hear you are having problems with pp. I think the best way around your issues, is to contact the team in wattbot- I’m sure you know how to do this in the app. A response can be...
    2 Replies
    133 Views
  24. Hi Philippa, You should probably contact the...

    Posted by ahmedhas, 31-03-19
    Hi Philippa,
    You should probably contact the team using WattBott to confirm this. Open the pp app and type
    ‘Message the team’then type your query. You can expect a response in a couple of days.this...
    2 Replies
    99 Views
  25. Hi, check out this FAQ on how to make a one off...

    Posted by ahmedhas, 29-03-19
    Thread: Payment
    Hi, check out this FAQ on how to make a one off payment: https://community.purepla.net/content/274-how-make-one-off-payment-Pure-Planet#ckb_start

    I hope this helps
    1 Replies
    104 Views