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Type: Posts; User: Duppy

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  1. Hi Paul have a look at this...

    Posted by Duppy, 12-11-19
    Hi Paul
    have a look at this
    ​​​​​​​https://community.purepla.net/content/320-how-move-electricity-gas-meter#ckb_start
    3 Replies
    33 Views
  2. Hello Erkan Welcome to the community This...

    Posted by Duppy, 12-11-19
    Thread: Moving home
    Hello Erkan

    Welcome to the community

    This link should help you
    ​​​​​​​https://community.purepla.net/content/232-Moving-home-Is-your-new-home-on-Pure-Planet%E2%80%99s-energy-supply#ckb_start
    1 Replies
    24 Views
  3. Hi Pete2007 Have a look at this ...

    Posted by Duppy, 12-11-19
    Hi Pete2007

    Have a look at this

    ​​​​​​​https://community.purepla.net/content/321-pure-planet-guide-landlords-letting-agents#ckb_start
    1 Replies
    26 Views
  4. Hi Gray4276, ​​​​​​​i have found the same with...

    Posted by Duppy, 12-11-19
    Hi Gray4276,
    ​​​​​​​i have found the same with my Huawei tablet, it won't open with word, but I used the Drive PDF viewer, and from there download direct to drive, I don't know if this helps.
    16 Replies
    192 Views
  5. Hi Gren Any credit you have in your account is...

    Posted by Duppy, 12-11-19
    Hi Gren
    Any credit you have in your account is available to pay for any extra usage over and above the energy that your direct debit will cover. Pure Planet anticipate more usage in colder months,...
    1 Replies
    27 Views
  6. Hi NigelB Welcome to the community The first...

    Posted by Duppy, 12-11-19
    Hi NigelB
    Welcome to the community

    The first thing to point out is that until PP take over your supply, they wouldn't have access to you meters to get the readings

    Pure Planet are trialing...
    1 Replies
    25 Views
  7. Hi Oldsox Welcome to the community, This is...

    Posted by Duppy, 12-11-19
    Hi Oldsox
    Welcome to the community,
    This is common if you submit your readings before the statement date, have a look at this for more info...
    1 Replies
    21 Views
  8. Hi Silverfox156 Even if you did get a smart...

    Posted by Duppy, 12-11-19
    Thread: Smart Meter
    Hi Silverfox156

    Even if you did get a smart meter fitted, there is no guarantee that your readings would be taken remotely. Thanks to the new app, I have found that since my meters were fitted,...
    3 Replies
    44 Views
  9. It is possible that the supplier you choose may...

    Posted by Duppy, 11-11-19
    It is possible that the supplier you choose may view the fact that that you already have a smart meter ( even if it is no longer smart ), will disqualify you from a new one as per PP's reasons and...
    3 Replies
    33 Views
  10. Hi again, If you click on the three lines, there...

    Posted by Duppy, 11-11-19
    Thread: Meter reading
    Hi again,
    If you click on the three lines, there should be a send meter reading link.
    ​​​​​​​If you don't log out of the website, then next time you open the page, you will be already logged in
    7 Replies
    90 Views
  11. Hi marc g What may be confusing you is that...

    Posted by Duppy, 11-11-19
    Thread: Meter reading
    Hi marc g

    What may be confusing you is that there are two log ins, one for this community, and one for your account. If you are not using the app, go to the website at https://purepla.net/, and...
    7 Replies
    90 Views
  12. Hi Johnny7 Welcome to the community ​​​​​​​You...

    Posted by Duppy, 11-11-19
    Hi Johnny7
    Welcome to the community
    ​​​​​​​You are talking to fellow customers on this forum, if you want to ask Pure Planet, you will need to go through Wattbot, but as answers are not instant ,...
    1 Replies
    17 Views
  13. ​​​​​​​Hi Joyster ​​​​​​​It can't hurt to try...

    Posted by Duppy, 11-11-19
    ​​​​​​​Hi Joyster
    ​​​​​​​It can't hurt to try it, I suppose it is possible that your existing supplier had already switched off the smart function in advance of the switch
    5 Replies
    46 Views
  14. Hi Kath W Welcome to the community ​​​​​​​At...

    Posted by Duppy, 10-11-19
    Thread: Solar meter
    Hi Kath W
    Welcome to the community

    ​​​​​​​At the moment Pure Planet do not participate in the feed in tariffs, if that is what you mean. You can have Pure Planet as a supplier, and your present...
    1 Replies
    42 Views
  15. Hi. ​​​​​​​Unfortunately at the moment Pure...

    Posted by Duppy, 10-11-19
    Hi.
    ​​​​​​​Unfortunately at the moment Pure Planet do not participate in this scheme, so adding her name to the account won't make any difference
    27 Replies
    3,049 Views
  16. If you already have a smart meter, it's unlikely...

    Posted by Duppy, 09-11-19
    If you already have a smart meter, it's unlikely you will be offered a new one until PP know what is happening with the ongoing work to integrate them into the system.
    ​​​​​​​Your existing meter...
    3 Replies
    54 Views
  17. Hi Leigh4lisa welcome to the community The...

    Posted by Duppy, 08-11-19
    Thread: Membership fee
    Hi Leigh4lisa
    welcome to the community

    The membership fee is the equivalent of the standing charge at £8 per fuel with a £30 per year dual fuel discount.
    ​​​​​​​All suppliers have a standing...
    5 Replies
    75 Views
  18. ​​​​​​​All your statements are emailed to you as...

    Posted by Duppy, 08-11-19
    ​​​​​​​All your statements are emailed to you as a PDF attachment each month
    4 Replies
    52 Views
  19. Hi Georgio Welcome to the community ​​​​​​​I...

    Posted by Duppy, 08-11-19
    Hi Georgio
    Welcome to the community

    ​​​​​​​I assume that you have just switched to PP, for some reason both fuels very rarely switch at the same time, my gas was two weeks after electric. If they...
    1 Replies
    18 Views
  20. Hi Benedict. have a look here...

    Posted by Duppy, 08-11-19
    Hi Benedict.
    have a look here
    ​​​​​​​https://community.purepla.net/content/321-pure-planet-guide-landlords-letting-agents#ckb_start
    1 Replies
    25 Views
  21. ​​​​​​Hello and welcome to the community ...

    Posted by Duppy, 08-11-19
    ​​​​​​Hello and welcome to the community

    ​​​​​​​Basically the answer to your question is you can't. You can view monthly consumption figures in your account on app/website, or estimated annual...
    3 Replies
    52 Views
  22. Hello and welcome to the community Any account...

    Posted by Duppy, 08-11-19
    Thread: Balance Queey
    Hello and welcome to the community

    Any account related matters should be addressed to the team via Wattbot.
    ​​​​​​​Go to your account, click on the three lines top right, go to help, then...
    1 Replies
    34 Views
  23. Hi Pauldam Welcome to the community ...

    Posted by Duppy, 07-11-19
    Hi Pauldam
    Welcome to the community

    ​​​​​​​Your smart meter will have a display panel but it needs to be woken up by pressing button A. Make sure you give the M3 reading
    1 Replies
    44 Views
  24. Hi Alex it sounds as if you already have a smart...

    Posted by Duppy, 07-11-19
    Thread: Switch
    Hi Alex
    it sounds as if you already have a smart meter, if this is the case, it's unlikely that PP will fit another
    If it a smets2, PP will attempt to integrate it into its systems, but for now...
    2 Replies
    36 Views
  25. Hello and welcome to the community. Smart meters...

    Posted by Duppy, 07-11-19
    Hello and welcome to the community.
    Smart meters are not compulsory, and you do not have to have one ( yet anyway ).

    In regards to the warm home discount scheme, unfortunately Pure Planet at the...
    1 Replies
    33 Views