Results

Type: Posts; User: Marc

Search:

  1. Hi Michaju98 I've spoken to our Member services...

    Posted by Marc, 17-06-19
    Thread: Big bill
    Hi Michaju98
    I've spoken to our Member services team about this.
    Yep, you're right, the issue was caused by the opening reading being sent incorrectly.
    The team received the photo of your meter...
    17 Replies
    260 Views
  2. Hey Bev can you see a green dot next to some...

    Posted by Marc, 17-06-19
    Hey Bev can you see a green dot next to some Members' names?
    14 Replies
    149 Views
  3. Hi Spike I've flagged this up with the team....

    Posted by Marc, 17-06-19
    Hi Spike
    I've flagged this up with the team.
    ​We're asking Magnum to contact you ASAP.
    :up:
    19 Replies
    524 Views
  4. Fantastic post schase I've moved this to our...

    Posted by Marc, 17-06-19
    Fantastic post schase
    I've moved this to our 'all about renewables' section and pinning it to the top :foldedhands::up:
    This will be really helpful to anyone considering LED lightbulbs.
    21 Replies
    245 Views
  5. Hi @Suz...

    Posted by Marc, 17-06-19
    Hi @Suz
    Great thread, nice one for posting it!
    FYI I've moved it to the smart meters section of the community. It's getting some interesting replies, so I've also pinned it to the top of the list...
    10 Replies
    121 Views
  6. I again Spike There's been some misunderstanding...

    Posted by Marc, 14-06-19
    I again Spike
    There's been some misunderstanding somewhere. Magnum believe you instructed them not to contact you until after 28 June due to going on holiday?
    19 Replies
    524 Views
  7. Hi darrenfox30 Welcome to the community! ...

    Posted by Marc, 14-06-19
    Hi darrenfox30
    Welcome to the community!
    Thanks for posting. :up:
    It's a great question. Right now we don't offer this kind of stuff. It's still quite early days for us.
    Later this year we'll...
    6 Replies
    99 Views
  8. Hi Spike Sorry to hear this. It is still a pilot...

    Posted by Marc, 14-06-19
    Hi Spike
    Sorry to hear this. It is still a pilot but I do appreciate that you're frustrated by the experience so far.
    I've flagged this with our Member services team to look into.
    I'ved replied to...
    19 Replies
    524 Views
  9. Hi Maexchen Sincerity I've moved your posts...

    Posted by Marc, 14-06-19
    Thread: Economy 7 Meter
    Hi Maexchen Sincerity
    I've moved your posts about SMETS2 installations and Economy 7 meters to this existing thread on the same subject.
    Check out this post from by a few days ago by Nataly
    :up:
    26 Replies
    311 Views
  10. Nice post Jowl :heart:

    Posted by Marc, 13-06-19
    Nice post Jowl :heart:
    25 Replies
    310 Views
  11. How are you making your breakfast Gwyndy ? If you...

    Posted by Marc, 13-06-19
    How are you making your breakfast Gwyndy ? If you could only make toast from solar power....
    3 Replies
    104 Views
  12. Join Pure Planet’s carbon free commute on Clean Air Day

    Posted by Marc, 12-06-19
    2310

    Clean Air Day is coming and the team at Pure Planet is challenging you to a carbon free commute.

    Pure Planeteers will be commuting to work without using carbon on Thursday, 20 June.

    One...
    3 Replies
    104 Views
  13. Hi Gray4276 Ah, yes we're moreoreless on the...

    Posted by Marc, 12-06-19
    Hi Gray4276
    Ah, yes we're moreoreless on the same page here!
    All we now right now is that the DCC plans to start these software (or is it 'firmware'?) upgrades. The dates in the FAQ have already...
    13 Replies
    130 Views
  14. Hi woz Yes the pre-2018 Leaf uses a Type 1. I'm...

    Posted by Marc, 12-06-19
    Hi woz
    Yes the pre-2018 Leaf uses a Type 1.
    I'm not sure if one would come with a Type 1 to Type 2 adapter. I guess it depends on who's selling it. My feeling is that you'd need to pay extra for...
    1 Replies
    63 Views
  15. I have to admit that this just made me laugh ;))...

    Posted by Marc, 12-06-19
    I have to admit that this just made me laugh ;))

    2307
    6 Replies
    55 Views
  16. Well for now woz the answer is that we'd have to...

    Posted by Marc, 12-06-19
    Well for now woz the answer is that we'd have to install a traditional meter. Yes, yes, I know.....



    It's not just you who feels this way! :mad:
    18 Replies
    602 Views
  17. Hi Gray4276 If you've got a SMETS1 which is on...

    Posted by Marc, 12-06-19
    Hi Gray4276
    If you've got a SMETS1 which is on the timetable for an upgrade, there won't be a SMETS2 installation.
    Does that answer your question? Sorry I'm a little confused (not for the first...
    13 Replies
    130 Views
  18. I believe (hope) it won't be too long before...

    Posted by Marc, 12-06-19
    I believe (hope) it won't be too long before we're doing that in the UK too :)
    It's Germany, I think, already doing this G4RHL ?
    6 Replies
    55 Views
  19. We've issued a press release to media with a...

    Posted by Marc, 12-06-19
    We've issued a press release to media with a quote from our co-founder Steven Day:
    6 Replies
    55 Views
  20. Hi everyone Thanks again for taking part in this...

    Posted by Marc, 12-06-19
    Hi everyone
    Thanks again for taking part in this Q&A and asking so many great questions and suggestions.
    Here's a link to the replies from Georgie and HOB
    :)
    17 Replies
    923 Views
  21. Hi Bamboo If it's the amount you want to change,...

    Posted by Marc, 12-06-19
    Thread: Change payments
    Hi Bamboo
    If it's the amount you want to change, then the reply from Lenny is spot on
    If you're looking to change your DD payment date, you can change this youself in your account.
    Here's an FAQ...
    3 Replies
    49 Views
  22. UK commits to zero carbon emissions by 2050

    Posted by Marc, 12-06-19
    Some brilliant news today - the Government has committed to the UK having zero carbon emissions by 2050.:)

    It's currently the lead story on the BBC.

    The UK already had a 2050 target - to reduce...
    6 Replies
    55 Views
  23. In our smart meters pilot? Look out for a text message about your installation

    Posted by Marc, 11-06-19
    Hi everyone

    A quick update for any of our Members who've kindly offered to be part of our 2nd generation smart meters pilot.:o

    As we start to install the SMETS2 meters in new locations we're...
    3 Replies
    148 Views
  24. Impressive Photoshop skills woz That green hurts...

    Posted by Marc, 11-06-19
    Impressive Photoshop skills woz
    That green hurts my eyes a bit TBH. And doesn't grey "say" coal?!
    24 Replies
    383 Views
  25. Hi Steady It's back up and running so you can...

    Posted by Marc, 11-06-19
    Hi Steady
    It's back up and running so you can now send a meter reading (I think that's what you wanted to do?)
    Sorry for the inconvenience. It was some crucial maintenance work ahead of a major...
    3 Replies
    162 Views