Type: Posts; User: Gwyndy
Thread: Upgrading meter supply cables
Ths is a publicly accessible customer portal, I wouldn't go posting your personal details here.
Also, you will need to contact Pure Planet using WattBot and 'message the team', assuming that...9 Replies971 Views
Forgive me for butting in.
Are these issues happening in the app, or when you are logged in using a browser?
If you are using a browser, do you have AdBlock plus or something similar...39 Replies2,100 Views
Welcome to the Pure Planet community.
Re: the estimated readings/actual readings Please see this.
Basically, assuming you sent readings on switching day, there's not much anyone can...1 Replies31 Views
Thread: Switch failure?
This is a community portal, so with the exceptions of Marc and Nataly, most of the replies you will recieve will be from fellow Pure Planet customers.
Have you contacted Pure Planet...2 Replies43 Views
Pure Planet are a 'digital only' company who carry out all facilities via a smartphone app.
The guide for people moving in to a Pure Planet supplied home is here.
Personally...1 Replies23 Views
Welcome to the Pure Planet Community.
This is a 'Community Portal' for customers of Pure Planet to interact and offer advice and assistance.
It is not a method for contacting Pure...6 Replies52 Views
Posted by Gwyndy, 18-11-19
As Pure Planet take payment on the day they are supposed to start supply, I would assume that may cause an initial issue with the switch.
Assuming WattBot is working for you at the...4 Replies9 Views
Posted by Gwyndy, 18-11-19Thread: Delay in account set up
Normally, when an account is being transferred from another provider, the process takes approximately 17 days. However, as the property is already supplied by Pure Planet, this may...4 Replies58 Views
Posted by Gwyndy, 12-11-19
Please note, I'm a fellow customer, not a Pure Planet Staff member, as are most of the people who will advise you here.
To contact Pure Planet, type 'Message the Team' or 'Relocate Gas...3 Replies44 Views
Posted by Gwyndy, 11-11-19
Glad to see you've got it all sorted haseebkayani.22 Replies354 Views
Posted by Gwyndy, 10-11-19Thread: Eco Friendly Christmas
My 'Eco Friendly' Christmas looks like it will be composed of the following:
Presents are only being bought for my 2 Neices and Nephew, every one else is either getting gift cards, alcohol, or...15 Replies417 Views
The figures I quoted as:
"Your actual usage appears to be 1984 KwH, and 1854 KwH(?) Per Year - it's hardly surprising they think you owe them money if your usage is that...22 Replies354 Views
My belief is that this may resolve this month, because PurePlanet's 'estimated Night Time' figure for December 2018 (34365) is almost as high as the 'actual Night Time' reading on 8th November 2019...22 Replies354 Views
I suspect.you don't realise this, but this post us publicly viewable - it's not only visible to PurePlanet staff.
If you.have issues with PurePlanet, posting your personal information on an open...22 Replies354 Views
Thread: Setting up your account
If I had to hazard a guess, and it would be only a guess, something has gone wrong with the switch.
If that is the case, I would assume your existing supplier is still...2 Replies58 Views
Posted by Gwyndy, 07-11-19
Most Smart Meters have a way to wake them up for taking manual readings, without knowing what the meter is, I cannot provide you specific information how to do this, but it should...127 Replies124,278 Views
Thread: Community Login
Are we talking about the 'enter email address, click link in email' login method?
I have no issue with it, in fact compared to the cr*p I've been going through with captcha"s recently, I prefer...7 Replies162 Views
Thread: Price rises
There's no mention of price rises due on Pure Planet's official blog: https://blog.purepla.net
I believe, but cannot state this in any 'official capacity' that Pure Planet would contact you...2 Replies73 Views
You can use WattBot to 'Message the team' if you are really concerned, but it may be that this will sort itself out under the industry's standard transfer procedures given time.
It...1 Replies118 Views
Posted by Gwyndy, 03-11-19Thread: Help reduce bills
Hi Paul Slattery.
Firstly, welcome to the PurePlanet community forum.
Please bear in mind that you are talking to your fellow Pure Planet customers here, there are only two staff members of Pure...3 Replies144 Views
Posted by Gwyndy, 01-11-19Thread: Last bill
Firstly, I would remove your 'previous address' from your post, this is a customer portal, not a 'direct line' to Pure Planet.
You should not have cancelled your Direct Debit as it is...4 Replies201 Views