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Type: Posts; User: woz

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  1. ​https://community.purepla.net/content/145-How-do-...

    Posted by woz, 19-09-19
    Thread: Refund
    ​https://community.purepla.net/content/145-How-do-I-get-a-credit-balance-refunded#ckb_start
    2 Replies
    17 Views
  2. hi Anna you should get an email a few days after...

    Posted by woz, 19-09-19
    hi Anna
    you should get an email a few days after your switch date.
    1 Replies
    10 Views
  3. hi Phillipa with all the issues with smart...

    Posted by woz, 19-09-19
    hi Phillipa
    with all the issues with smart meters my advice is for you to send a set of readings via wattbot, in a foot weeks if you still are unable to send via the app as it could be quite some ...
    8 Replies
    114 Views
  4. hi Nige because until your meter is updated it...

    Posted by woz, 18-09-19
    Thread: Smart meters
    hi Nige
    because until your meter is updated it won’t send readings and there are teething problems so until all is fixed i’m afraid you will need to send readings, but once a month is fine and don’t...
    3 Replies
    38 Views
  5. the question remains why is this happening when...

    Posted by woz, 18-09-19
    the question remains
    why is this happening when I post from my pc...but not from my phone?
    ahhhh just realised it’s surreal... that explains it then ..:D
    19 Replies
    193 Views
  6. hi Chestnut as per gwyndy’s reply but to add as...

    Posted by woz, 18-09-19
    hi Chestnut
    as per gwyndy’s reply but to add as this is very much account specific you need to talk to pp through wattbot, type message the team, and to add I too think you may have misunderstood...
    3 Replies
    32 Views
  7. hi this was a known issue that seems to have...

    Posted by woz, 18-09-19
    Thread: App not working
    hi
    this was a known issue that seems to have returned and is as far as i know caused by updates not being available at the same time for everyone, others have had the same problem but it’s...
    4 Replies
    43 Views
  8. hi Bamber What a lovely post and welcome to...

    Posted by woz, 18-09-19
    hi Bamber

    What a lovely post and welcome to the community!
    2 Replies
    38 Views
  9. hi JHolding don't worry about the estimated...

    Posted by woz, 18-09-19
    Thread: Account balance
    hi JHolding

    don't worry about the estimated readings, the way it works is that every time you submit real readings your statement will be updated and you are charged for what you use.
    Your...
    1 Replies
    17 Views
  10. hi Tim please can you post more details on why...

    Posted by woz, 18-09-19
    hi Tim
    please can you post more details on why you say PP are refusing to communicate?
    Have you been communicating via wattbot, message the team?
    PP have processed many many refunds, so I can't...
    3 Replies
    28 Views
  11. hi Chas, thanks for the update.can you look at...

    Posted by woz, 18-09-19
    hi Chas, thanks for the update.can you look at the email headers and see where it's come from?
    6 Replies
    34 Views
  12. hi Gordonandmarilyn you need to go to wattbot,...

    Posted by woz, 18-09-19
    Thread: Meter Readings
    hi Gordonandmarilyn

    you need to go to wattbot, type message the team and ask there, PP will probably agree to reduce your DD in the interim, and your statement will be estimated until you return....
    1 Replies
    14 Views
  13. hi chas as this is personal and account...

    Posted by woz, 18-09-19
    hi chas

    as this is personal and account specific you need to do this through wattbot, type message the team and ask there. Replies not instant, circa 24 hrs
    6 Replies
    34 Views
  14. hi the 99999 is normal, it's set to roll over...

    Posted by woz, 18-09-19
    hi

    the 99999 is normal, it's set to roll over and start from zero.(lucky you you got a free unit)
    The gas usage on the ihd isn't instant, it updates after 30 mins (I believe)
    (looking at the...
    6 Replies
    192 Views
  15. hi AlanIgnore the in-home display, you need to...

    Posted by woz, 18-09-19
    hi AlanIgnore the in-home display, you need to read the actual meters for the moment until the issues are resolved
    here is a link which should help...
    1 Replies
    45 Views
  16. hi Sammie15 Technical issue or not that isn't...

    Posted by woz, 18-09-19
    Thread: No statements
    hi Sammie15

    Technical issue or not that isn't good enough.
    3 months is a long time. Have you been in communication through wattbot?
    If you've been submitting readings hopefully someone should be...
    3 Replies
    44 Views
  17. hi marcin what kind of meter is it, is the...

    Posted by woz, 18-09-19
    hi marcin

    what kind of meter is it, is the display blank or does it have numbers on it and which meter, gas or electric or both?
    2 Replies
    46 Views
  18. hi moy lewis It's possible that they may have...

    Posted by woz, 18-09-19
    Thread: meter readings
    hi moy lewis

    It's possible that they may have the wrong email or there was a typo, but.....
    Did you get a welcome pack email to that address when you switched? Are you sure you've switched, if...
    2 Replies
    41 Views
  19. 2771 hi Rovert I believe the usage level...

    Posted by woz, 18-09-19
    2771

    hi Rovert


    I believe the usage level (see P24 of above) is set by PP (the supplier)
    As far as I know only they can change it.
    I may be wrong?
    I think you'll need to message the team...
    4 Replies
    69 Views
  20. hi Philippa It does and it doesn't...(that...

    Posted by woz, 18-09-19
    hi Philippa

    It does and it doesn't...(that sounds unhelpful but it's not intended to be so)
    Your direct debit won't be affected but your statement will be estimated.
    Chances are the estimate...
    8 Replies
    114 Views
  21. hi easerine no you have to have a cooling off...

    Posted by woz, 17-09-19
    Thread: Switching daye
    hi easerine
    no you have to have a cooling off period-14 days, a switch normally takes 17 days if all goes well, which by and large it does. Why are you asking?
    I suspect the extra few days will...
    1 Replies
    39 Views
  22. thanks for the update ozzy, post back if any...

    Posted by woz, 17-09-19
    Thread: The App
    thanks for the update ozzy, post back if any probs.
    It’s a busy time for owls what with all those mice running rampant....
    4 Replies
    75 Views
  23. hi hut if you’re absolutely sure you never...

    Posted by woz, 17-09-19
    hi hut
    if you’re absolutely sure you never switched in recall the direct debit from your bank it’s the quickest way and send a message in wattbot type message the team and inform pp you’ve done...
    4 Replies
    61 Views
  24. hi hjqd ​type message the team and your...

    Posted by woz, 17-09-19
    hi hjqd
    ​type message the team and your question replies not instant circa 24 h
    can the community help at all?
    1 Replies
    30 Views
  25. hi john how did you switch?(online app...

    Posted by woz, 17-09-19
    Thread: switch
    hi john
    how did you switch?(online app comparison site etc)
    ​and when?
    1 Replies
    37 Views