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Type: Posts; User: Angelabikerbabe

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  1. Hi welcome to the community. Just a few...

    Posted by Angelabikerbabe, 19-09-19
    Thread: Meter readings
    Hi
    welcome to the community.
    Just a few questions:
    have you just joined PP?
    Have you had emails before and they have suddenly stopped? Or have you never had emails?
    have you checked your spam...
    1 Replies
    20 Views
  2. ​Hi, have you tried both on the app and on the...

    Posted by Angelabikerbabe, 18-09-19
    ​Hi, have you tried both on the app and on the new web browser page?
    https://purepla.net/
    3 Replies
    33 Views
  3. Hi, here's a link that might help you ...

    Posted by Angelabikerbabe, 17-09-19
    Thread: Meter readin
    Hi, here's a link that might help you

    https://community.purepla.net/content/238-Send-pure-planet-meter-reading#ckb_start
    1 Replies
    39 Views
  4. Hi, here's a link that might help you ...

    Posted by Angelabikerbabe, 17-09-19
    Hi, here's a link that might help you

    https://community.purepla.net/content/259-How-to-read-a-meter#ckb_start
    2 Replies
    46 Views
  5. Great spotlight jowl. Love your Screwfix...

    Posted by Angelabikerbabe, 17-09-19
    Great spotlight jowl. Love your Screwfix catalogue fixation. My hubby works for Screwfix, and id rather spend a good hour looking through that catalogue than Littlewoods etc any day!
    4 Replies
    77 Views
  6. Hi, your statements should've been emailed to you...

    Posted by Angelabikerbabe, 16-09-19
    Thread: Billing
    Hi, your statements should've been emailed to you every month. Do you not have them still?
    If you don't have them, I would suggest contacting PP directly via Wattbot.
    if you go to the app and...
    1 Replies
    31 Views
  7. Hi, are you opening the app or the website?

    Posted by Angelabikerbabe, 16-09-19
    Thread: readings
    Hi, are you opening the app or the website?
    2 Replies
    56 Views
  8. Hi, the meters will not have been disconnected by...

    Posted by Angelabikerbabe, 16-09-19
    Thread: Smart Meter
    Hi, the meters will not have been disconnected by your previous supplier.
    Are you in fact looking at the in home display? Which would now not work, and may in fact be disconnected?
    if you look at...
    1 Replies
    34 Views
  9. Hi if you go on the app, tap on the 3 lines at...

    Posted by Angelabikerbabe, 16-09-19
    Hi
    if you go on the app, tap on the 3 lines at the top right hand corner, then select 'send a meter reading'.
    You can then enter your electricity reading, press next and then enter your gas...
    3 Replies
    51 Views
  10. Hi, is the new meter serial number showing on...

    Posted by Angelabikerbabe, 16-09-19
    Hi,
    is the new meter serial number showing on your statement?

    if not, then You need to send a message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top...
    4 Replies
    49 Views
  11. Hi, if you click on the envelope sign at the top...

    Posted by Angelabikerbabe, 14-09-19
    Hi, if you click on the envelope sign at the top right hand corner, you will find your messages .
    3 Replies
    48 Views
  12. I wasn't aware we had contracts with PP? You...

    Posted by Angelabikerbabe, 13-09-19
    Thread: Fuel costs
    I wasn't aware we had contracts with PP?

    You can leave at anytime without exit fees.
    2 Replies
    44 Views
  13. Hi Here's a link which may answer your question....

    Posted by Angelabikerbabe, 13-09-19
    Hi
    Here's a link which may answer your question.

    https://community.purepla.net/threads/3073-Set-date-to-switch?highlight=Choose+switch+date

    Also, you don't need a new smart meter to switch,...
    4 Replies
    83 Views
  14. Hi There are no call centres with PP, it is an...

    Posted by Angelabikerbabe, 13-09-19
    Hi
    There are no call centres with PP, it is an app-based company.
    you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to...
    3 Replies
    48 Views
  15. Hi Have a look at this thread ...

    Posted by Angelabikerbabe, 13-09-19
    Thread: Moving house
    Hi
    Have a look at this thread

    https://community.purepla.net/threads/6914-Moving?highlight=stay
    1 Replies
    40 Views
  16. Hi, heres something that may help you ...

    Posted by Angelabikerbabe, 13-09-19
    Thread: Amazon Voucher
    Hi, heres something that may help you

    https://community.purepla.net/threads/3114-Pure-Planet-£25-Amazon-voucher-referrals?p=14578&viewfull=1#post14578

    If you don’t receive the email, open...
    2 Replies
    65 Views
  17. Hi , someone in your street might have done a...

    Posted by Angelabikerbabe, 12-09-19
    Hi , someone in your street might have done a switch and inadvertently put your house no by mistake.
    You need to let PP know that you are not switching.
    You need to send your message to the team...
    8 Replies
    117 Views
  18. Hi, you still have to give readings until you are...

    Posted by Angelabikerbabe, 12-09-19
    Thread: Smart meters
    Hi, you still have to give readings until you are told from PP that you no longer have to, as PP will still be sorting everything out behind the scenes.
    So you can put readings in now, or wait til...
    1 Replies
    38 Views
  19. Hi, only domestic atm

    Posted by Angelabikerbabe, 12-09-19
    Thread: Businesses
    Hi, only domestic atm
    2 Replies
    47 Views
  20. Hi, don't think PP do pre-payment meters. Are...

    Posted by Angelabikerbabe, 12-09-19
    Thread: Gas supply
    Hi, don't think PP do pre-payment meters.
    Are you sure PP is the supplier?
    2 Replies
    58 Views
  21. Hi Ailish If I were you I would contact PP...

    Posted by Angelabikerbabe, 12-09-19
    Hi Ailish
    If I were you I would contact PP directly.

    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click...
    1 Replies
    34 Views
  22. Hi heres a link that may help ...

    Posted by Angelabikerbabe, 12-09-19
    Thread: Refer a Friend
    Hi heres a link that may help

    https://community.purepla.net/threads/3114-Pure-Planet-£25-Amazon-voucher-referrals?p=14578&viewfull=1#post14578

    If you don’t receive the email, open WattBot in...
    1 Replies
    23 Views
  23. Hi, sorry to hear you want to leave. firstly,...

    Posted by Angelabikerbabe, 11-09-19
    Hi, sorry to hear you want to leave.
    firstly, if you do not submit meter readings then PP have to estimate your readings.
    secondly, if the app is telling you your readings are too low, as long...
    2 Replies
    72 Views
  24. Hi, when you initiate a switch with another...

    Posted by Angelabikerbabe, 11-09-19
    Thread: Leaving
    Hi, when you initiate a switch with another supplier, they will inform PP and complete the switch for you.
    1 Replies
    31 Views
  25. Hi, I would presume you need to ask PP directly...

    Posted by Angelabikerbabe, 10-09-19
    Hi,
    I would presume you need to ask PP directly

    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on...
    3 Replies
    72 Views