Type: Posts; User: woz
Posted by woz, 16-11-19Thread: Pure Planet
refreshing first post, I'm sure you'll be happy here!6 Replies74 Views
Posted by woz, 16-11-19
it isn't certain which way round they are, I say this because although in most cases the night reading is lower than the day reading because most people, unless they run night storage...5 Replies65 Views
Thread: Best switching site
I have been away and sadly missed this interchange. it's clear that nothing anyone can or will say will persuade Mr Toomey, (that he may be wrong) although having said that there are some...31 Replies228 Views
Thread: Account no
there is no account number as such, the reason another helpful member asked for what reason it was requested and why it was so important was to help suggest a way round this, not to pry...5 Replies99 Views
Posted by woz, 12-11-19Thread: App Update
This should not happen but it seems to have resurfaced. As suggested try deleting and reinstall. I mentioned it to pp a short while back and I believe and hope it’s being looked at again....5 Replies88 Views
your smart meter is still working, the in home display has stopped not the meter. If you need help reading the actual meters post back.34 Replies4,334 Views
Your supposition about prices just failed, PP don't increase their prices after a year, it's a variable tariff and can go up or down with 2 weeks notice.
34 Replies4,334 Views
Thread: Loggin In
I'm on gmail and the login mail arrives within 10 secs always. Are your settings askew?9 Replies293 Views
don't take readings from the Ihd, you can't rely on them, you need to try reading the meters, usually press 9 or A to wake meters
post back if you need more help.127 Replies122,330 Views
Thread: Handy DIY tips?
You don't need POE to operate the door, my guess is there are probably a set of contacts you can wire to to operate remotely, but is the idea to open it from the wifi?
i know a friendly sparky who...10 Replies132 Views
Thread: Can’t give readings
Your smart meter does work (or it should) you just need to press a button to wake up the screen. You can't do any harm by pressing the wrong button so don't worry about that. If it's...4 Replies68 Views
if you think the following is obvious feel free to disregard, but I feel a word or two explaining billing might help (if not for you then for others).
Your monthly payments are just...12 Replies232 Views
Thread: Address email
Pure Planet may email you but it's usually on a no reply email, except under certain circumstances wher you can reply, in which case it will be clear by the content of the mail. Put simply...2 Replies36 Views
Thread: Handy DIY tips?
You might find THIS useful, but...
If you're going to use a spark (which you'll have to get a cert AND to make sure earthing and disconnection times are OK) my advice is to get the spark in...10 Replies132 Views
Thanks Nataly and Marc and to all for putting up with me!
The volume of posts is challenging, and a great sign that the community is growing. The tenacity of regular posters is really...18 Replies792 Views
Thread: Community Login
I regularly use a laptop with chrome firefox or even edge on accasion and the login process is fine.
I quite like not having to remeber another password.
There is one snag I grant you,...7 Replies130 Views
Thread: Meter reading
Don't fret if you can't send a reading when you get the reminder, you can send readings any time, so once you're in a position to send readings just send them then. If you can then continue...2 Replies52 Views
You can ask for a refund but clearly something is very amiss here, your account should never have reached that level of credit. I suspect it hasn't but who knows...
If it has and PP's...3 Replies74 Views
Thread: Lack of Customer Services
You may be able to get a refund, but you will still get a final bill which you will have to pay so doesn't it make sense to leave enough credit in the account to pay for what you are...14 Replies200 Views
Thread: smart meter
you have to read the ACTUAL meter not the in home display. It will likely have a blank scren and need to be woken up by pressing a button, usually 9 or A.
You don't say if it's a PP...1 Replies53 Views
...and just to add, although for practical purposes it does not matter although for billing it does, the exact conversion depends on the calorific value of the gas supplied, which varies and may...3 Replies64 Views