Type: Posts; User: Jon1
Posted by Jon1, 17-11-19Thread: Wrong Readings Submitted
you can submit readings once every 24 hrs. Send in a new set and dont worry about it saying its too high or too low, that is just a default answer that means nothing. The readings are...3 Replies40 Views
Hi again. Once switched it will all sort itself out.3 Replies32 Views
Hi Laura Wattam.
being as DD is already cancelled, then once you get your final statement you will need to use wattbot to contact the team to arrange payment or refund of outstanding balance.1 Replies19 Views
in your case you will need to use wattbot type message the team. Give all your acct details and explain how and why you can no longer access your email and hence your account. They...1 Replies26 Views
you need to download the app or use the website. Once chose simply sign up by getting a quote and follow the switch process. This will involve setting up a direct debit payment plan.3 Replies32 Views
Thread: Frustrating Billing issues
well i would of took the 700 and run.
i presume that the final reading has been altered slightly by the regulator resulting in the £6 bill becoming due. This sometimes happens...3 Replies76 Views
all contact with PP is via the wattbot. Ask it questions for ai answers. If you want a human response type message the team first then ask a question.
the community is also...1 Replies35 Views
Thread: several issues
Hello Destiny nowhere.
one at a time. Here goes.
if you log into the app and when you have finished just close it without logging out, then it will stay logged in. Same for webpage just close...12 Replies129 Views
Thread: Best switching site
Hi John Toomey.
its a shame you have decided to leave.
i may be wrong but it seems you didnt fully understand how the DD payment plan works with the winter summer split . Which is why the payment...31 Replies228 Views
Hello Paul allum.
quick question. Once the building work is completw will it be moved back ?
to move over 1m you will have to get the network operator to move the mains pipe and PP to connect...3 Replies41 Views
Thread: Account no
there is no acct number as such. On page 2 of your monthly statement you will see a supply number, this is classed as the acct number for any legal reason you may need it. This is...5 Replies99 Views
Thread: Switch to Pure Planet
not quite the governments fault but you are right the smart meter roll out does lurch from one problem to the next, its no good rolling something out when the tech is not...4 Replies67 Views
Thread: Smart Meter
Hello silverfox 156.
PP have started a rollout of smart meters, so depending on where you live will determine how long it takes.
in what way does your bills not reflect your readings ?...3 Replies53 Views
Just done my update and all seems well. Great update giving something a lot of people have asked for. Thanks for listening.16 Replies322 Views
well i cant say ive heard that before.
Yes its true that if the vast majority of the population take up EV ownership then the network will need upgrading but that is something...1 Replies51 Views
well done for sticking with it and getting this understandable stressful situation sorted.
fantastic that you have kept the community informed of the update. Hopefully the...22 Replies339 Views
The roll out of smets2 is a comedy act at times and the DCC are mostly to blame i feel , costant delays and push back on targets.
as for your plan, if you are that desperate for a smart meter then...3 Replies39 Views
Thread: Switch house readings
Hello and welcome.
when you moved in you became a deemed customer of the current supplier and as such you will owe them for usage until your switch to PP is complete.
You are not meant to...1 Replies28 Views
Thread: How do I wake up a blank meter?
yes this is possible, when you switch the comms may get switched off. In which case the in home display will stop working and the actual meter will need waking up.5 Replies56 Views