Type: Posts; User: ahmedhas
Posted by ahmedhas, 17-05-19
Hi woz, I’m not at home atm I will check my meter when I get home but all our lightbulbs are LEDs bar a couple. Heat I never past 17 degrees c but no double glazing
Will check out my meter and get...14 Replies368 Views
Posted by ahmedhas, 16-05-19
Hello, we don’t have an ev but there are 7 people in the house with 5 bedrooms. We are dual fuel and been with pp since the latter part of last year.
We do meter readings almost every month and...14 Replies368 Views
Posted by ahmedhas, 15-05-19
Don’t worry, this is how pp charging works. They take a fixed direct debit of a pre calculated amount once every month ( this amount changes from summer and winter months, more in winter than summer)...14 Replies368 Views
Posted by ahmedhas, 14-05-19Thread: I need to report a death
I’m sorry to hear of your loss.
To sort this out, you will need to talk to the pp team direct through wattbot in the app. Under the help section find ask wattbot. Then type ‘message the team’ and...2 Replies56 Views
Posted by ahmedhas, 08-05-19Thread: Winter bills
During the peak of winter we were managing almost £200 combined. Majority gas
What kind of numbers are you getting?1 Replies58 Views
Posted by ahmedhas, 08-05-19Thread: Wotbot is ignoring me
To keep costs down, pp don’t have call centres
Type into wattbot ‘message the team’ then type your query. Someone will get back to you within a couple of days. Hope this helps1 Replies52 Views
Posted by ahmedhas, 10-04-19Thread: Billing
Hi, you are going to need to try contacting the pp team again via wattbot in the app. Someone should respond in a couple of days.
They will sort this for you
hope this helps3 Replies135 Views
Thread: Pdf statement
You are talking to pp members in this community.
to resend this, you should talk to the team directly through wattbot. in the pp app, find the help section and under 'ask wattbot' type...2 Replies104 Views
Thread: Smart meters
Hi, the rollout of generation 2 smart meters will be this year. See this FAQ for more info: https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
I hope this helps!1 Replies121 Views
Thread: Setting an account
what was this call regarding. if you can give us some more info we can help you better.
judging by your post title you need to set up an account? who said they'd call you because pure planet...5 Replies178 Views
hello, welcome to the pp community!
You are going to need to contact the team directly to sort this out best.
Open you pp app whilst logged in and under the help section find 'ask wattbot'
then...4 Replies163 Views
Thread: Refer a friend
Hi, did you use your referral link? you can check the status of your referral by opening your app and clicking the circle with referral's friends written in it. this will open a web page and if you...4 Replies293 Views
Thread: Switching Electricity
hi, you should get help from pp directly through the app and wattbot. Under the help section find 'ask wattbot' and type 'message the team' then type your query. someone should get back to you in a...2 Replies110 Views
Thread: Setting up my account
welcome to pp. As said above make sure you have downloaded the app and signed in with the email you used to join. a countdown should show on the app front page. If still unsure contact the team...3 Replies237 Views
Thread: Move the home
hi, you are going to need to contact pp directly through wattbot in the pp app.Go to to the help section and find 'ask wattbot'. type 'message the team' and then explain what's happening. someone...3 Replies157 Views
Posted by ahmedhas, 02-04-19Thread: Closing account
Try contacting the team via the app in wattbot. Under the help section type “message the team” and then type your query. Someone should get back to you in a couple of days. I hope this helps!1 Replies76 Views
Posted by ahmedhas, 01-04-19Thread: Starting to get annoyed.
Hi, I’m sorry to hear you are having problems with pp. I think the best way around your issues, is to contact the team in wattbot- I’m sure you know how to do this in the app. A response can be...2 Replies130 Views
Posted by ahmedhas, 31-03-19Thread: Missing gas reading
You should probably contact the team using WattBott to confirm this. Open the pp app and type
‘Message the team’then type your query. You can expect a response in a couple of days.this...2 Replies97 Views
Posted by ahmedhas, 29-03-19Thread: Payment
Hi, check out this FAQ on how to make a one off payment: https://community.purepla.net/content/274-how-make-one-off-payment-Pure-Planet#ckb_start
I hope this helps1 Replies101 Views